Job Description

About Us

Lao Miao Gold (老庙黄金), under Yuyuan Jewelry Fashion Group (豫园珠宝时尚集团), is one of China's most iconic gold and jewelry brands with a heritage spanning decades. As we expand our direct-operated retail network across Malaysia, we are looking for an experienced Store Manager to lead one of our gold and jewelry boutiques and drive both commercial results and brand experience.

Job Summary

You are the store's business owner. As Store Manager, you own the store's sales performance, lead and develop a team of Sales Associates, safeguard high-value gold/jewelry stock, and deliver a premium, trusted shopping experience that reflects Lao Miao's craftsmanship legacy. You balance commercial drive with operational discipline and people leadership.

Key Responsibilities

• Team Leadership: Recruit, train, coach and performance-manage a team of Sales Associates; build a motivated, service-driven culture.
• Sales & Targets: Own store sales targets (gold, K-gold, gem-set); set individual goals, monitor KPIs daily/weekly, and take corrective action to close gaps.
• Operations: Oversee daily opening/closing, cash handling, POS reconciliation, and strict adherence to security SOPs for high-value stock.
• Inventory: Manage stock counts, visual merchandising, replenishment and loss prevention; minimize shrinkage.
• Customer Experience: Handle VIP clients and escalated complaints; ensure consistent premium service standards across the floor.
• Brand & Visuals: Maintain store image, window displays and brand guidelines to a flagship standard.
• Reporting: Prepare and submit store reports (sales, inventory, staffing, service scores) to the Area Manager.
• Compliance: Ensure the store fully complies with company SOPs, brand guidelines and Malaysian retail/labor regulations (including work-hour and rest-day rules).
• People Management: Manage rosters/shifts, conduct behavior & service assessments of the team, and run quarterly performance reviews.
• Cost Control: Manage store operating costs and protect margin.

Job Requirements

• Minimum SPM / Diploma or equivalent; a business or retail-related qualification is an advantage.
• Typically 8–10 years in retail, with at least 4 years in a supervisory or store-manager role; jewelry / gold retail background strongly preferred.
• Proven leadership and people-management skills; ability to coach and retain a team.
• Strong commercial and sales acumen; target-driven and analytical.
• Good command of Bahasa Malaysia and English; [Mandarin / Tamil] is a plus depending on outlet location and clientele.
• Comfortable with numbers, reporting, inventory systems and POS.
• Willing to work retail shifts including weekends and public holidays per roster, and to be based at [State / Outlet].
• High integrity — especially for cash handling and safeguarding high-value gold/jewelry stock.

Skills