Head of Back Office Operations (Forex / CFD Platform)

Zeed Talent Technology Sdn Bhd

RECRUITMENT firm

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This job is about leading back-office operations for a Forex/CFD platform, ensuring trades run smoothly and accurately. You might like this job because you’ll dive into data analytics, optimize client experiences, and collaborate with multiple teams.

RM 39K - RM 39.5K

Kuala Lumpur

Job Description

�� Key Responsibilities

  1. Trading Operations & Execution Quality (Core Focus)
  • Oversee MT4/MT5 back-office operations (Manager/Admin) 
  • Monitor and optimize execution performance: 
    • Slippage 
    • Fill rate 
    • Rejection rate 
    • Latency 
  • Collaborate with Dealing Desk on A-book / B-book / Hybrid execution strategies 
  • Ensure stable and efficient trade execution across client segments 
  1. Client Structure & Lifecycle Optimization
  • Design and manage client segmentation: 
    • Retail / IB / HNW / Institutional / HFT / Arbitrage 
  • Optimize client structure to improve platform profitability 
  • Drive improvements in: 
  1. Data Analytics & Strategy Development
  • Build and manage data dashboards: 
    • Deposit conversion rate 
    • Client retention 
    • LTV (Lifetime Value) 
    • ARPU 
    • Trading volume, client distribution, P&L structure 
    • Order flow analysis and risk exposure 
  • Analyze client behavior and profitability patterns 
  • Provide data-driven recommendations on: 
    • Spread strategy 
    • Cost structure 
    • Client targeting and filtering 
  • Support A-book / B-book decision-making with data insights 
  1. Systems & Automation (Strategic Ownership)
  • Drive optimization of internal systems (CRM / OMS / Risk systems) 
  • Improve KYC/AML workflow efficiency 
  • Develop monitoring mechanisms for: 
  1. Cross-functional Collaboration
  • Work closely with: 
    • Arbitrage trading 
    • EA/high-frequency strategies 
    • Abnormal trading behavior 
    • Dealing Desk 
    • Risk Management 
    • Technology Team 

Support Marketing / IB teams with data insights and campaign strategies


Job Requirements

�� Requirements

�� Experience & Background

  • Bachelor’s degree or above (Finance / Economics / Mathematics / Computer Science preferred) 
  • Minimum 5+ years in Forex/CFD industry 
  • Minimum 3+ years in operations / back-office / platform roles 

�� Core Competencies (Must-have)

  • Hands-on experience with MT4/MT5 Manager/Admin 
  • Strong understanding of: 
    • A-book / B-book / Hybrid models 
    • Execution metrics (slippage, spread, fill rate) 
  • Proven experience in: 
    • Client structure optimization 
    • Execution quality improvement 
  • Strong data analysis capability (SQL / Python / BI tools preferred) 

⚙️ Preferred (Nice to Have)

  • Experience with liquidity providers (e.g. LMAX, IS Prime, CFH) 
  • Familiarity with global regulations (ASIC / FCA / CySEC) 
  • Experience managing IB structures 
  • Strong understanding of: 
    • EA trading behavior 
    • Arbitrage strategies and controls 

�� KPIs

  • Deposit conversion rate ↑ 
  • Client retention rate ↑ 
  • Client LTV ↑ 
  • Execution quality (slippage / latency / fill rate) optimized 
  • Client structure improvement (reduction of arbitrage / toxic flow)

Skills

Front And Back Office Application

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Head of Department

Job Specialisation


Company Profile

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Zeed Talent Technology Sdn Bhd

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