Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Position Responsibilities</strong></p>
<ul>
<li>First Response Time (Email &amp; Live Chat)</li>
<li>Resolution Time (Email &amp; Live Chat)</li>
<li>CSAT (Customer Satisfaction Score)</li>
<li>Quality of Responses (Email &amp; Live Chat)</li>
<li>Acknowledging and resolving customer complaints promptly</li>
<li>Knowing our products inside and out so that you can answer questions</li>
<li>Keeping records of customer interactions, transactions, comments, and complaints</li>
<li>Follow communication procedures, guidelines, and policies</li>
<li>To communicate and coordinate with colleagues as necessary.</li>
<li>To ensure customer satisfaction and provide professional customer support</li>
<li>Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution</li>
<li>Contribute to the development and maintenance of standards, policies, and procedures regarding customer service</li>
<li>Learn about the organization's products or services and keep up to date with changes</li>
<li>Perform any other special project/ task as assigned by superior/management</li>
<li>Provide a solution and improvement plan to support the primary role.</li>
</ul>

This job is a Part-Time Customer Happiness Specialist, where you&#x27;ll help customers through email and live chat. You might like this job because you get to solve problems, ensure satisfaction, and learn about cool products every day!

Kerja ini adalah untuk membantu pelanggan dengan cepat dan berkesan melalui email dan sembang langsung, memastikan mereka puas dengan layanan yang diterima. Anda mungkin berminat dengan kerja ini kerana anda boleh menyelesaikan masalah sambil belajar tentang produk dan meningkatkan kemahiran komunikasi!

Customer Service

Customer Inquiries

Position Responsibilities



-First Response Time (Email and Live Chat)


-Resolution Time (Email and Live Chat)


-CSAT (Customer Satisfaction Score)


-Quality of Responses (Email and Live Chat)


-Acknowledging and resolving customer complaints promptly


-Knowing our products inside and out so that you can answer questions


-Keeping records of customer interactions, transactions, comments, and complaints


-Follow communication procedures, guidelines, and policies


-To communicate and c...

Part-Time Customer Happiness Specialist

ZUS COFFEE

Specialist, Customer Operations (Part Time)

ZUS COFFEE

CUSTOMER SUPPORT EXECUTIVE (BANKING) - JULY INTAKE!!

Intelek Staffing Services Sdn. Bhd.

Customer Service Executive

Abitare Sdn Bhd

Customer Service Executive (Inbound)

Intelek Staffing Services Sdn. Bhd.

Customer Support Specialist (Contract Of Employment)

Versa Asia

Guest Support Assistant

Perfect Pinnacles Sdn Bhd

Customer Service Specialist

Hiredly X

Customer Service

AutoDetailer Studio

Furniture Associate

Aureas Media Sdn Bhd

Company Profile

ZUS COFFEE