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This job is for a Senior Tech Support role. Provide technical support, escalate unresolved issues, monitor system performance, and collaborate with development teams. You might like this job because of the opportunity to troubleshoot diverse technical issues and work closely with different teams.
Job Description
Position Responsibilities
- Provide first-level & second-level support to resolve customer or internal technical issues via ticketing systems.
- Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
- Assist in identifying and escalating unresolved issues to higher-level support teams.
- Monitor system performance and report anomalies.
- Perform routine system checks and data analysis to ensure smooth operation.
- Document technical issues and solutions for future reference.
- Collaborate with development teams to provide insights on user-reported issues.
- Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/ payment related issue and etc.
- Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.
Job Requirements
Qualification and Experience
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
- 2-3 years of experience in a similar role with relevant knowledge are welcome to apply.
- Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, UPDATE).
- Fundamental knowledge of PHP for debugging and minor code fixes.
- Understanding of web applications and APIs is a bonus.
a Necessity, not a Luxury
Skills
Company Benefits
Employee Discount
Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes
Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness
Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.
Career Development
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits
Provide more generous with their leave days. We have more than 6 other types of leave!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
System & IT Helpdesk / Database Administrator
Company Profile
