AI-generated summary
beta
This job is about keeping our payment and inventory systems running smoothly. You might like this job because you'll solve tech issues, train users, and collaborate with teams to make our systems better. Plus, ensuring security is a key part of the role!
Job Description
Position Responsibilities
- System Maintenance: Regularly perform system maintenance tasks for ERP and POS systems to ensure they operate efficiently without interruption.
- Upgrades and Enhancements: Plan and implement system upgrades as needed. Enhance system features for improved functionality and user experience.
- Troubleshooting: Provide immediate response to system emergencies and resolve issues that may arise with the ERP and POS systems.
- Security: Ensure that all systems are secure against cybersecurity threats. Implement protective measures and conduct regular security audits.
- Technical Support: Serve as the primary contact for ERP and POS system users. Provide training and support to end-users.
- Documentation: Maintain accurate records of system configurations, upgrades, and inventory. Develop documentation for system procedures, configurations, and settings.
- Collaboration: Work closely with other IT staff and departments to ensure that the ERP and POS systems align with business needs. Participate in IT projects as required.
- Product Launch Configuration: Configure and prepare all systems(including third party platforms) for seamless integration and functionality during new product launches, ensuring technical compatibility and performance optimization.
- Vendor Management: Coordinate with software vendors and service providers to ensure that services meet company standards and requirements.
Job Requirements
Qualifications & Experience
- At least Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven 2-3 experience in managing and customizing ERP and POS systems, preferably in a retail or F&B environment.
- Strong understanding of database management and software integration principles.
- Excellent problem-solving skills and the ability to work collaboratively.
- Knowledge of culinary operations and menu planning is highly advantageous.
- Strong communication and training skills.
a Necessity, not a Luxury
Skills
Company Benefits
Employee Discount
Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes
Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness
Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.
Career Development
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits
Provide more generous with their leave days. We have more than 6 other types of leave!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
System & IT Helpdesk / Database Administrator
Company Profile
