Flexible working options including hybrid work (in-office and work-from-home), depending on role and performance.


Work From Home

We provide mentorship, team knowledge sharing, and hands-on learning opportunities.


Mentorship & Learning Support

Work directly with Australian leaders and cross-functional teams. Gain real experience working across cultures and markets.


Cross-Border Collaboration

Structured performance reviews and personal development plans to help you move forward, many of our leaders started in junior roles.


Clear Career Progression

Provisions of coffee, tea, and snacks to keep you fuelled and focused throughout the day.


Coffee, Tea & Snacks

Our team is fun, energised, and collaborative. We value open communication and celebrate each other’s wins.


Fun & Engaging Team

360MMS

360MMS is an award-winning, high-growth financial services company based in Australia, with a dynamic support hub in Kuala Lumpur. Over the past five years, we’ve established ourselves as a trusted name in the mortgage and finance industry, offering innovative solutions, cutting-edge technology, and a reputation for speed, service, and integrity.
What sets us apart? We combine startup agility with professional depth. We’re led by industry veterans, backed by real results, and driven by a clear mission: to simplify finance and empower people. We’ve helped thousands of brokers and clients achieve better outcomes, and now we’re growing fast.&nbsp;
Join us as we expand across markets, scale new systems, and build the future of modern lending.

Fastest-Growing Finance Companies

We believe great companies are built by great people. That’s why at 360MMS, we foster a team culture that feels more like family than corporate hierarchy. We listen, support, and grow together.
Here, you’ll find open communication, flexible leadership, and a strong sense of ownership, no micromanagement, just trust and accountability. Our team members across Malaysia and Australia work closely, share knowledge freely, and celebrate wins as one.&nbsp;
Whether you’re just starting your career or ready to take on more responsibility, this is a place where your voice matters and your potential is valued.

People-First, Growth-Focused

<ul>
<li>Act as the first point of contact for existing loan customers via phone, email, and other channels. &nbsp;</li>
<li>Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues. &nbsp;</li>
<li>Troubleshoot and resolve customer concerns with professionalism and empathy. &nbsp;</li>
<li>Communicate with partnered funders to follow up on customer requests, service issues, or escalations. &nbsp;</li>
<li>Liaise with internal management and operations teams to ensure timely resolution of customer matters. &nbsp;</li>
<li>Keep accurate records of all customer interactions and outcomes in the system. &nbsp;</li>
<li>Provide updates and feedback to management regarding recurring customer issues and potential process improvements. &nbsp;</li>
<li>Contribute to a positive team environment by sharing information, collaborating with colleagues, and supporting overall service standards. &nbsp;</li>
<li>Ensure all customer service activities comply with company policies, funder requirements, and regulatory guidelines. &nbsp;</li>
</ul>

This job is all about helping customers with their loan inquiries through calls and emails. You might like this job because you get to solve problems, work with a supportive team, and make customers feel valued while keeping accurate records.

Customer Service

Banking Services

Financial Services

Problem Solving

Verbal Communication Skills

Patience

Multilingualism

Customer Experience Improvement

Conflict Resolution

Teamwork




-Act as the first point of contact for existing loan customers via phone, email, and other channels.
 


-Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues.
 


-Troubleshoot and resolve customer concerns with professionalism and empathy.
 


-Communicate with partnered funders to follow up on customer requests, service issues, or escalations.
 


-Liaise with internal management and ope...

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