Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

#LI-GMJob Title: Cloud Support Quality Analyst (Cross-Functional Role – Bilingual English/Japanese or English/Korean)Client &amp; Project Overview:We are seeking a Cloud Support Quality Analyst to join our Cloud Engineering team supporting the ABC Workspace Support project for our client. The role is focused on ensuring high-quality service delivery by analyzing, reviewing, and improving support responses and resolutions provided by technical support representatives (TSRs).Key Responsibilities:<ul><li>Evaluate and assess TSR responses and resolutions to customer cases via phone, email, and chat, ensuring alignment with defined quality standards and technical accuracy.</li><li>Conduct quality reviews of support cases to identify trends, areas of improvement, and gaps in technical troubleshooting or customer communication.</li><li>Generate and maintain quality reports, highlighting key performance indicators (KPIs) and providing insights to leadership for decision-making.</li><li>Collaborate with support teams to provide constructive feedback and recommendations for improving service quality and operational efficiency.</li><li>Ensure adherence to standard operating procedures (SOPs), best practices, and compliance requirements when handling cloud-based applications and infrastructure.</li><li>Identify training needs and provide inputs to enhance the team's technical capabilities and soft skills.</li><li>Participate in regular calibration sessions with leadership and training teams to ensure consistent quality standards across the team.</li><li>Monitor case resolution times, ensuring they meet service level agreements (SLAs) while maintaining a high standard of quality.</li><li>Actively contribute to continuous improvement initiatives, identifying automation or process optimization opportunities.</li><li>Stay updated with cloud technology trends and support process enhancements to ensure the team is equipped with the latest best practices.</li></ul>

This job is a Cloud Support Quality Analyst role, providing quality assessment and feedback on technical support responses. You might like this job because it involves enhancing service quality and identifying trends for improvement in a bilingual English/Japanese or English/Korean cross-functional environment.

#LI-GMJob Title: Cloud Support Quality Analyst (Cross-Functional Role – Bilingual English/Japanese or English/Korean)Client and Project Overview:We are seeking a Cloud Support Quality Analyst to join our Cloud Engineering team supporting the ABC Workspace Support project for our client. The role is focused on ensuring high-quality service delivery by analyzing, reviewing, and improving support responses and resolutions provided by technical support representatives (TSRs).Key Responsibilities:...

Cloud Support Quality Analyst (Cross-Functional Role – Bilingual English/Japanese or English/Korean)

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