Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

The SONG Practice | Google Specialist – Manager/Senior Manager Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Years of Exp: 13+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy &amp; Consulting’s Customer, Sales &amp; Service practice. The <a href="https://www.accenture.com/in-en/services/interactive/advanced-customer-engagement" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{&quot;joblistingdetail-description-item0-e3b0c44298&quot;:{&quot;analytics-link-name&quot;:&quot;song&quot;,&quot;analytics-link-type&quot;:&quot;engagement&quot;,&quot;xdm:linkURL&quot;:&quot;https://www.accenture.com/in-en/services/interactive/advanced-customer-engagement&quot;,&quot;analytics-engagement&quot;:&quot;true&quot;}}">SONG</a> practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy,&nbsp; thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: <ul> <li>Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx)</li> <li>Co-Lead the Google Contact Center Offering and leverage the previous experience of building the practice from scratch (attracting the best talent in the market and increasing the demand to deliver high impact Google contact center projects)</li> <li>Lead and drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain</li> <li>Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities</li> <li>Formulate CX target operating model and detail out operating model components such as strategic sourcing &amp; mgmt, agent performance management, CX performance, innovation management, CX management, business intelligent and contact center technology support aligned to vision</li> <li>Ability to understand business requirements still putting customer experience at the heart of CX design</li> <li>Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc)</li> <li>Work with technical Google team/developers to convert user requirements into final product</li> <li>Work with Accenture and client team on CCaaS (Contact Center as a Service) migration, lead existing legacy solution clients on the journey to new solution</li> <li>Lead and deliver agile delivery process, continuous improvement and continuous development</li> <li>Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)</li> <li>Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc.</li> </ul> <ul> <li>Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.</li> </ul> Bring your best skills forward to excel at the role: <ul> <li>A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform</li> <li>Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements</li> <li>Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs</li> <li>Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project</li> <li>Thorough understanding of CCAI Framework and integration with internal and external components.</li> </ul> Read about us. <ul> <li><a href="https://www.accenture.com/us-en/blogs/business-functions-blog/customer-index" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{&quot;joblistingdetail-description-item1-e3b0c44298&quot;:{&quot;analytics-link-name&quot;:&quot;blogs&quot;,&quot;analytics-link-type&quot;:&quot;engagement&quot;,&quot;xdm:linkURL&quot;:&quot;https://www.accenture.com/us-en/blogs/business-functions-blog/customer-index&quot;,&quot;analytics-engagement&quot;:&quot;true&quot;}}">Blogs</a></li> </ul>

This job is for a Google CCAI / GenAI Manager in the SONG practice at Accenture. You might like this job because you&#x27;ll lead innovative workshops and drive CX solutions with Google contact center products, transforming businesses through customer-centered strategies.

The SONG Practice | Google Specialist – Manager/Senior Manager  Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.  Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Years of Exp: 13+ years  Explore an Exciting Career at Accenture  Are you passionate about scaling businesses using in-depth frameworks and techniques to solve cus...

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