Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Objective</strong></p>
<p>The Senior Executive, CRM is responsible for strengthening user retention and engagement on the ZUS App across multiple markets/countries through the end-to-end execution of CRM strategies and operations.</p>
<p>The role also encompasses hands-on management of the CDP (Customer Data Platform), including segmentation, audience targeting to ensure smooth execution and consistent campaign performance.&nbsp;</p>
<p>By leveraging data-driven insights, the Senior Executive, CRM will continuously refine customer journeys, identify growth opportunities, and enhance the scalability of CRM activities across different markets.</p>
<p></p>
<p><strong>Job Responsibilities</strong></p>
<ol>
<li>Design and implement CRM-driven campaigns, including app push notifications and email marketing (EDM), using marketing tools tailored to regional market preferences.</li>
<li>Execute day-to-day operations on dedicated CDP (customer data platform) platforms, including segmentation, customer journeys, journey testing and troubleshooting.</li>
<li>Utilize CDP capabilities to personalize customer experiences across different channels. Implement targeting strategies to deliver the right message to the right audience at the right time.</li>
<li>Generate reports and dashboards to track key metrics related to CDP performance, campaign effectiveness, and customer engagement. Provide insights to optimize marketing strategies.</li>
<li>Assist on promotional offer configuration and deployment.</li>
<li>Develop and maintain dashboards to track retention and CRM performance metrics.Identify opportunities for automation and process improvements to scale marketing efforts efficiently.</li>
<li>Update regular reports on campaign results, user behaviour, and growth metrics.</li>
<li>Act as a liaison between cross-functional teams to ensure smooth execution of CRM/Growth activities.</li>
<li>Create and manage project timelines, deliverables, and status updates to ensure deadlines are met.</li>
<li>Generate reports and dashboards to track key metrics related to CDP performance, campaign effectiveness, and customer engagement. Provide insights to optimize marketing strategies.</li>
</ol>

This job is all about building strong connections with users on the ZUS App. You might like this job because you’ll create exciting campaigns, analyze customer data, and help improve user experiences across various markets!

Customer Relationship Management (CRM) Software

Application Programming Interface (API)

Marketing

Objective
The Senior Executive, CRM is responsible for strengthening user retention and engagement on the ZUS App across multiple markets/countries through the end-to-end execution of CRM strategies and operations.
The role also encompasses hands-on management of the CDP (Customer Data Platform), including segmentation, audience targeting to ensure smooth execution and consistent campaign performance. 
By leveraging data-driven insights, the Senior Executive, CRM will continuously refine cust...

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