Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and build relationships with them.This role oversees several key functions to ensure our customers receive the most from their Unified contact with client. This role is the single point of contact (SPOC) and is responsible for all the Reactive Support experience of the customer, including accountable for customer-facing ownership during escalations, and empowered to elevate/escalate within engineering based on business justification. This will require establishing and maintaining strong relationships with current customers and addressing their technical support needs, while managing expectations and orchestrating internal client resources as needed to achieve those expectations to a high standard. Besides building strong relationships with customers, they must be able to understand the current products and services.&nbsp; Provide insights on the customer’s problems and addressing pain points.<h2>1. Technical Know-How</h2><ul><li>Knowledgeable in Azure, Dynamics 365, AWS, or any related tools/technologies</li><li>Tech-savvy, good knowledge of Cloud and IT Service Management</li><li>Assist customers’ technical requests and take care of any technical issues.</li></ul><h2>2. Relationship Management</h2><ul><li>Build strong customer relationships, especially with key customer stakeholders and sponsors to enable quality solution planning, delivery execution and governance</li><li>Know the customer and understand their expectations with their reactive support experience</li><li>Understand the customer’s business, priorities and IT objectives in order to develop and manage the delivery of support services to enable customers to fulfill the value of Microsoft products and cloud services</li><li>Focus on support issues and orchestrate support teams to resolve customer concerns to ensure customer satisfaction</li><li>Always strive to provide exceptional customer experience</li><li>Manage customer expectation and lead them to customer satisfaction</li><li>Keep track of key account metrics (defined internal metrics)</li></ul><h2></h2><h2>3. Incident Administration</h2><ul><li>Monitor reactive cases owned by internal support organizations</li><li>Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health</li><li>Communicate the progress to both internal and external stakeholders.</li></ul><h2>4. Escalation Handling</h2><ul><li>Handle high-risk escalations and gather/analyze information as needed to support the customer</li><li>Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders</li></ul><h2>5.Critical Thinking</h2><ul><li>Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention.</li><li>Establish a customer obsession approach that puts the customer and the customer operational health in the center.</li></ul>

This job is an IT Service Management Senior Analyst who speaks Korean. You might like this job because you&#x27;ll build strong relationships with customers, solve technical issues, and ensure they get great support from cloud services like Azure and AWS.

We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and build relationships with them.This role oversees several key functions to ensure our customers receive the most from their Unified contact with client. This role is the single point of contact (SPOC) and is responsible for all the Reactive Support experience of the customer, including accountable for customer-facing ownership during escalations, and empowered to elevate/escalate with...

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