Inpatient & Outpatient Medical Coverage

Group Personal Accident & Term Life Insurance

Staff Awards & Appreciations

Staff Financing Scheme

Opportunities for Career Development

Continuous Training Provided

AEON Credit Service (M) Berhad

&nbsp;AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles. 
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 60 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Overview

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs. 
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, result-oriented and independent. 
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.&nbsp;

 Why Join AEON Credit?

&nbsp;Main Purpose of Job
To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies &amp; concepts to ensure process improvement, staff development and quality service provided in line with company’s direction and objectives.
Principle responsibilities &amp; duties
<ul>
<li>As a relief to Department Head to run the operation by monitoring and implementing according to department operation.</li>
<li>To assist Department Head to manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.</li>
<li>Ensure timely auto debit enrolment &amp; billing processing according to schedule.</li>
<li>Ensure all the payment is input, adjusted or reversed by staff within predetermined SLA.</li>
<li>To lead payment section by ensuring the operation running smoothly.</li>
<li>Ensure accuracy in payment processing and timely updated to customer’s account.</li>
<li>Ensure all the payment adjustment request received from frontline is proper justified and comply with company guidelines.</li>
<li>Effective manpower planning and ensure staffing organising meets daily capacity demands.</li>
<li>Constantly evaluate, review and recommend operation KRA (Key Result Area) &amp; KPI (Key Performance Indicator) and ensure team members achieve the target.</li>
<li>Train, supervise and develop Team Leaders, including coaching, counselling, motivating and discipline.</li>
<li>Ensure high levels of customer satisfaction in resolving escalated issue and taking appropriate corrective action.</li>
<li>To ensure team member practice timely communication and response to customer enquiries as well as branches, inter-department and merchant within limited time frame.</li>
<li>To ensure all information is disseminated to team members is up-to-date.</li>
<li>Close monitoring on daily payment processes to ensure processes and turnaround time comply to regulatory and guidelines.</li>
</ul>

This job is about helping to manage payment operations smoothly and efficiently. You might like this job because you get to lead a team, improve processes, and ensure customers are happy, all while supporting the boss in daily tasks!

Payment Processing

Payment Systems

Credit/Debit Card Processing

Bank Reconciliations

 Main Purpose of Job
To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies and concepts to ensure process improvement, staff development and quality service provided in line with company’s direction and objectives.
Principle responsibilities and duties



-As a relief to Department Head to run the operation by monitoring and implementing according to department operation.


-To assist Department Head ...

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