Job Description

You will be working for a luxury watch company, and here is the job description

RESPONSIBILITIES

(A) Sales and Boutique Operations

• Substitute/Replace Boutique Manager while his/her absence.
• To maintain a respectable appearance while on duty according to Company’s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• To ensure all staff maintain and present themselves in accordance to standards of the Company.
• To provide guidance and assistance to junior staff in all processes.
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service. 
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team. 
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools.
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events. 
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team. 

(B) Assistance in staff supervision

• To assist the Boutique Manager by leading and coaching the team in all aspects. 
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives. 
• Take charge of staff and operation planning by managing monthly staff roster. 
• Manage new hire by implementing appropriate training plans.
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented.
• Assist Boutique Manager to monitor performance and propose for improvement. 
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period.

(C) Effective Merchandising and Sales Promotion

• To ensure availability and adequacy of attractive visual presentation of merchandise.
• Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis. 
• To be work closely with marketing department and team in preparation of advertisements.
• Be responsible in briefing the team on all A&P Programs. 

Job Requirements

Retail & Luxury Experience

• Strong background in retail, preferably in luxury boutique or premium brands.
• Experience in client servicing, store operations, and selling.
• Leadership & People Management
• Able to lead, coach, and supervise junior staff.
• Experience managing rosters, new hire training, and staff performance.
• Capable of motivating a team to meet sales targets and KPIs
• Experience with front & back-office operations: merchandising, store maintenance, stock management, and daily operational tasks.
• Understanding of sales reporting, petty cash handling, and basic administrative duties.
• Strong ability to deliver first-class customer service.
• Good product knowledge, presentation, and professional appearance 
• Able to assist with internal/external events, client follow-ups, and relationship-building. 
• Comfortable using IT/sales/CRM tools for reporting and daily operations.

Skills