Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Roles & Responsibilities

• Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.

• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for PCR.
• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required

Communication Requirements

Internal:

• Works with all HRIT CoE members to ensure the work meets users’ requirement
• Liaises with necessary AIA colleagues outside HRIT CoE to ensure delivery of the functional work as required.

External:

• Escalate and work with vendor for HRIT issues including report system issues, raise service request for changing system parameters, files and customization.

Minimum Job Requirements:

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 3 to 5 years’ relevant experience in regional solution/system support.
• Has exposure in Workday as a support function or as an end user

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements