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This job is about leading technology operations to ensure they run smoothly and safely. You might like this job because you’ll help create a healthier future using tech, manage risks, and drive improvements in a supportive team environment!
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Full-Time
few hours ago
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
This position is responsible for leading initiatives that ensure the effectiveness, efficiency, and compliance of technology operations. The role combines governance, performance management, and assurance functions to drive strategic alignment, operational excellence, and risk mitigation across the technology landscape, in line with AIA Group Policies and BNM – RMiT guidelines.The assurance function operates as an independent reviewer and assessor across all technology projects to ensure adherence to mandatory standards.
Roles and Responsibilities:
1. Technology Assurance & Risk Management
Enforce and govern adherence to the SDLC process across the technology function.
Lead assurance activities, including IT audits, control testing, and risk assessments.
Ensure compliance with internal policies, regulatory requirements, and industry standards (e.g. ISO 27001, COBIT), including the latest RMiT standards and guidelines.
2. Performance Management & Optimization
Develop and manage performance frameworks to monitor and improve technology delivery.
Track KPIs, SLAs, and operational metrics to ensure service excellence.
Drive initiatives to enhance productivity, cost efficiency, and value realization.
Own testing governance and ensure adherence to standards and guidelines, contributing to reduced production incidents.
3. Strategic Governance
Establish and maintain governance structures for technology programmes and portfolios.
Facilitate governance and decision‑making forums, ensuring alignment with enterprise priorities.
4. Automation
Champion low‑complexity, high‑impact automation solutions to streamline operations.
Lead cross‑functional squads to deliver automation use cases and scale initiatives.
5. Stakeholder Engagement & Communication
Represent assurance and performance initiatives in governance and funding reviews.
Provide clear and transparent reporting on risks, performance, and strategic outcomes.
6. Talent Development & Culture Building
Mentor teams in assurance, analytics, and performance management.
Foster a culture of innovation, simplification, and continuous improvement.
Build capabilities in data‑driven decision‑making and governance maturity.
7. Others
Perform other responsibilities and duties as periodically assigned by the supervisor to meet operational and/or business requirements.
Minimum Job Requirements:
1. Education
Bachelor’s degree in IT, Computer Science, Engineering, or Business.
Master’s degree (e.g. MBA, MSc in IT Management) is preferred.
2. Experience
8–12 years of experience in IT governance, risk, compliance, or assurance roles.
Experience in financial services or other regulated industries is an advantage.
Experience in a similar capacity within a consulting firm is an added advantage.
Strong understanding of frameworks such as COBIT, ISO 27001, NIST, and ITIL.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
