We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Wellbeing support

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Opportunities for career growth

It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.

Diverse team culture

AIA Malaysia (Insurance)

Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Who We Are

At AIA, we've started an an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
If you work at AIA, you play an important part in this movement, which is why we are giving you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.
Believe in better with AIA.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Our Values

<h1>Are you ready to shape a better tomorrow?</h1>AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the RoleThe IT Operation Support Centre Lead Analyst is responsible for leading the coordination and responding to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services. This role involves ensuring timely resolution and fulfilment of technical issues while maintaining high levels of customer satisfaction. Additionally, the analyst will conduct data mining and perform analytics to understand user behaviours, identify trends, and generate actionable insights to support management decision-making. The ideal candidate will combine basic technical expertise with analytical skills to enhance service delivery and contribute to continuous improvement initiatives.Roles and Responsibilities:1. Incident and Request Management<ul><li>Serve as the first point of contact for incidents and service requests related</li></ul>to data centre and cloud services.&nbsp;&nbsp;<ul><li>Log, categorize, prioritize, and assign incidents and request in alignment with SLA standards.&nbsp;&nbsp;</li><li>Provide timely updates to users on the status and resolution/fulfilment of their incident/requests.&nbsp;&nbsp;</li></ul>2. User Support and Service Excellence&nbsp;&nbsp;<ul><li>Deliver a high-quality customer experience by ensuring all communications are professional and user-centric.&nbsp;&nbsp;</li></ul>3. Data Mining and Analytics<ul><li>Collect data related to user interactions, incidents, and service requests</li><li>Analyse and consolidate data related to user interactions, incidents, and service requests.&nbsp;&nbsp;</li><li>Identify patterns, trends, and root causes to understand user behaviour and system performance.&nbsp;&nbsp;</li><li>Develop dashboards and reports to present insights to stakeholders.&nbsp;&nbsp;</li></ul>Job RequirementsExperience:<ul><li>2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk</li><li>1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc</li><li>Diploma in Business IT or Computing</li><li>Able to work on shift 24/7</li><li>Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale.</li><li>Good understanding and proven experience in ITSM implementation in a multi-site environment.</li><li>Proven experience plus qualification in ITIL.</li><li>Sound understanding of IT operating model design and best practices.</li><li>Sound experience in using MS Teams</li></ul>Special skills:<ul><li>Ability to demonstrate independent leadership, judgment, and decision making.</li><li>Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.</li><li>Ability to create and maintain cooperative working relationships with internal and external stakeholders at all levels.</li><li>Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.</li><li>Be a self-starter and possess the confidence and skills to operate with and enjoy a high degree of autonomy.</li></ul>Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

This job is a Lead Analyst in Data and Service Operations. You might like this job because you&#x27;ll help improve tech services that impact lives across Asia-Pacific, work with data analytics, and lead a team to resolve technical issues effectively!

Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, ever...

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Company Profile

AIA Malaysia (Insurance)