AI-generated summary
This job is for an Assistant Manager - Customer Happiness (Operations) at AirAsia. You might like this job because you get to resolve guest concerns through various support channels and manage pre-flight operations while ensuring high customer satisfaction.
Undisclosed
Sepang, Kuala Lumpur
Job Description
The Assistant Manager - Customer Happiness (Operations) will be responsible for assisting guests concerns received through Emails, Calls, Social Media, Chats and any other Customer Support Channels. This role will also be responsible for working on pre-flight operations. This role will ensure that the daily KPI and SLA are met both individually and the team. All necessary assistance must be delivered within a time frame. It is expected that smooth operation and urgent matters are attended in a timely manner. This role has a significant responsibility to reflect the right public face of the brand & customer happiness.
Key Duties and Responsibilities
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
The company invests in its employees through training programs, workshops, and skill development initiatives.
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Last active - few hours ago
0 - 10 Years of Experience
Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways.