Yes! Everyone is entitled to subsidised parking.

Subsidised Parking

Our teams get together for lots of "Out of Office" fun - for collaboration, communication and camaraderie!

Monthly Outings

Taking care of our employees' health and wellness is a priority. RPG offers outpatient medical coverage regardless of level and position.

Health Coverage

We believe food should never be more than a 1 min walk away from where people work! At RPG, our pantries are always well-stocked. 

Food & Snacks

Stop thinking what to wear to work everyday. We give our teams RPG T-shirts but you can most definitely rock up as you like.

No Dress Code

We don't believe in long working hours but rather we encourage you to create a work schedule that works best for you. 

Flexible Hours

RPG Commerce

<div>Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of 10+ global brands.<br><br>We are growing rapidly and looking for talented, dedicated and tech savvy people to join our team! We hire remarkably smart and driven individuals that collaborate and thrive on building a company that is disrupting the way e-commerce is done. If you like the sound of that, let's get in touch!</div>

About Us

<div>Every person at RPG Commerce makes the company what it is – a fun, innovative, hard-working and push boundaries company. We value a workplace that's as diverse as our products. No two days are ever the same and we like it that way!</div>

Culture

Welcome to our new home!

RPG is currently one of the fastest growing eCommerce companies in Australia and has surpassed RM50mil in revenue since the company has started in 2016.

<p>Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OIYO.</p>
<p>Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL, Singapore and Philippines who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit <a href="https://www.rpg.ventures/" target="_self"><ins>https://www.rpg.ventures/</ins></a>.</p>
<p><strong>About the role</strong></p>
<p>A Customer Experience Executive provides premium customer support to all customers. This support is provided by either email, live chat, social media, etc, which includes direct contact with the customers. This role is also responsible to attend the incoming enquiry from customers, identify the problems and assist to solve the problem by providing the right solution. Respond to customer complaints in a professional manner and attempt to resolve complaints successfully in accordance with established guidelines.</p>
<p><strong>Job Responsibilities</strong></p>
<ul>
<li>Handling all inbound contacts pertaining to customer general enquiries, complaints, comments, feedbacks and raising issues related to the company products (channels: email, livechat, social media, etc).</li>
<li>Exceeding customer expectations in terms of customer service and accurate information.</li>
<li>Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.</li>
<li>Accountable for meeting individual (KPIs) and team goals.</li>
<li>Take ownership and ensure the successful resolution of customer enquiry, request, feedback, appeal and complaint.</li>
<li>To coordinate service recovery efforts with process owners to ensure timely resolution and customer satisfaction.</li>
<li>Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation , maintenance and continual improvement of the Customer Service Quality Management System.</li>
</ul>

This job is about helping customers have a great experience with RPG Commerce, a cool company creating innovative products. You might like this job because you’ll solve problems, connect with people, and be part of a growing team.

Customer Service

Critical Thinking

Customer Relationship Management

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OIYO.
Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL, Singapore and Philippines who work everyday to develop, design an...

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