Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

<ol> <li>Authority</li> </ol> <ul type="disc"> <li>Authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book of the Bank, discretionary powers and instructions issued by Head Office from time to time.</li> <li>Enforces discipline in the Branch for efficiency, staff morale and promotion of the good image of the Bank.</li> </ul> &nbsp; <ol start="2"> <li>Sales Management</li> </ol> <ul> <li>To manage the team to deliver optimal performance by motivating, coaching and counseling.</li> <li>Conducting sales campaign briefing to ensure sales team is updated on latest product information and sales effectiveness techniques.</li> </ul> &nbsp; &nbsp; <ol start="3"> <li>Service Quality &amp; Customer Relationship Management</li> </ol> <ul> <li>To drive the branch team to meet Internal Service Standards and deliver exceptional customer experience.</li> <li>To resolve customer related issues on timely manner and escalate all critical or unresolved issues to immediate superior.</li> <li>&nbsp;To build and maintain long term and profitable relationships with customers.</li> </ul> &nbsp; &nbsp; <ol start="4"> <li>Standard of Performance</li> </ol> <ul type="disc"> <li>Ensures efficiency and effectiveness in sales management of the branch.</li> <li>Ensures effective utilization of staff to drive revenue and budget assigned to branch.</li> <li>Projects and promotes a positive service culture and maintains a good image of the Bank by adhering to all quality service standards set by the Bank and through active listening to the voice of the customer.</li> </ul> &nbsp; <ol start="5"> <li>Branch Management</li> </ol> <ul type="disc"> <li>Assumes full responsibility for efficient and effective sales management of the Branch by ensuring sales compliance to banking guidelines, sales procedures and instructions of Head Office.</li> <li>Provides feedback to immediate superior on business and industry trends for the formulation and implementation of effective action/business plans and marketing strategies including sales, promotion and cross-selling of the Bank's various products and services to ensure business growth and achievement of business targets.</li> </ul> <ul type="disc"> <li>Establishes good rapport and seeks out business opportunities with prospective and existing customers to increase the customer base of the branch.</li> <li>Ensure good customer service at all times at branch.</li> </ul> &nbsp; <ol start="6"> <li>People Management </li> </ol> <ul type="disc"> <li>Reviews, plans and provides organisation structure of the Branch, ensures proper delegation of authority, co-ordination of work and optimum utilisation of staff of the Branch for sales activation.</li> <li>Communicates the guidelines, procedures, Management directions and standard of performance for the staff of the Branch ensuring employees are engaged and to stimulate staff achievements.</li> <li>Evaluates fairly and regularly reports on performance of staff to Head Office and communicates to the staff, the results of their performance.</li> <li>Regularly reviews and plans manpower requirements for the Branch.</li> <li>Ensures proper training of staff for achievement of high standard of performance and enhancing staff skills.</li> <li>Building and engaging a team of employees with the right values working towards the Bank’s Vision and Mission.</li> </ul> <ul type="disc"> <li>Maintains staff discipline, relations and industrial harmony in the Branch.</li> </ul> &nbsp; <ol start="7"> <li>Other Duties</li> </ol> <ul type="disc"> <li>Performs any other duties as assigned by Management from time to time.</li> </ul> &nbsp; Skills <ul> <li>Customer Service / Service Quality</li> <li>Time Management</li> <li>Flexibility to Change</li> <li>Leadership</li> <li>Communication</li> <li>Planning / Organization</li> <li>Delegation / Monitoring / Coaching</li> <li>Proactive / Initiative</li> <li>Problem Solving / Decision Making / Analytical Thinking</li> </ul> &nbsp; Knowledge <ul> <li>A university degree (in relevant disciplines) or its equivalent</li> <li>Qualified Financial Planner – CFP (added advantage)</li> <li>Certified – PCE, FIMM, CEILI</li> </ul> &nbsp; Experience <ul> <li>At least 5-8 years working/managing of branches from the Financial industry</li> <li>Leading a team of sales and service</li> </ul> &nbsp;

This job is for a Branch Manager, where you&#x27;ll lead a team, ensure great customer service, and drive sales success. You might like this job because it allows you to shape your team&#x27;s performance while working closely with customers.

Kerja ini adalah untuk menjadi Pengurus Cawangan sebuah bank. Anda mungkin berminat dengan kerja ini kerana anda akan memimpin pasukan, menjaga hubungan pelanggan, dan memastikan cawangan berfungsi efisien. Patutnya anda suka berkomunikasi dan mempunyai kemahiran dalam pengurusan.

  

-Authority   

-Authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book of the Bank, discretionary powers and instructions issued by Head Office from time to time. 

-Enforces discipline in the Branch for efficiency, staff morale and promotion of the good image of the Bank.     

-Sales Management   

-To manage the team to deliver optimal performance by motivating, coaching and counseling. 

-Conducting sales campaign brie...

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