Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

Responsible for the day-to-day operations at Trade Operations including supervision of all service personnel, operational efficiency and productivity as well as ensuring service quality standards in the bank are met in line with the Bank’s strategic objectives. &nbsp; Supports the bank in assisting to drive revenue growth. &nbsp; <ol style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Implementing and executing bank’s new enhancement</li> </ol> <ol style="list-style-type:lower-roman;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">For centralization of Trade Windows process – planning, developing and revising the process flow</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:24.0px">Supporting other department processing of exceptional handling</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:24.0px">User Acceptance Testing (UAT)</li> </ol> &nbsp; &nbsp; <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="2"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Service Quality and Relationship Management</li> </ol> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Managing Trade Operations service quality and taking required actions to manage service standards within the target set for areas such as turnaround time, error corrections, complaints and etc.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To maintain a good level of customer service in Trade Operations by:</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Resolving all service-related customer complaints and escalating to relevant higher authorities for serious complaint cases.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensuring priority is given to meet the customer and business expectation on service and acting appropriately on suggestions for improvement.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Building and maintaining long term and profitable relationships with all customers, including value customers.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Support the Group Head in ensuring service issues are addressed and service levels are met.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain a great teamwork by supporting GFM and business</li> </ul> &nbsp; <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="3"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Trade Operations Management</li> </ol> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To be responsible for day-to-day operations by:</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitoring and ensuring all the internal and external regulatory are complied with</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Checking and ensuring transactions, reports and documentation are diligently assessed</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitoring of incoming and outgoing remittance payment to ensure no long outstanding item</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitoring items in report provided by Nostro Unit are duly reconciled and accounted for.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Managing of Fixed Assets, Cost and Expenses within budget set.</li> </ul> &nbsp; <ol style="margin-bottom:0.0cm;margin-top:0.0px" start="4"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Bank Initiatives</li> </ol> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Arrange for staff to be trained in aligned with bank goals and customer interaction model. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Encourage and motivate staff to participate actively in responding VOE Pulse Survey</li> </ul> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">People Management</li> </ul> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To maintain an environment which promotes success, harmoniously, teamwork and professional growth</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To assist in selecting, hiring, maintaining and the orientation of Trade Operations team</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To conduct formal and periodic informal performance appraisal and perform career planning for team members (e.g. recommendation for promotion, training needs, internal transfers, etc).</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct briefings and reviews on bank’s procedural changes and Service Quality on a timely basis.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Support in the education of branch staffs on delivery of superior service quality by conducting training and coaching.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Providing guidance (training, knowledge sharing, covering of duties) to staff when necessary.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Cascade information and messages effectively to the team.</li> </ul> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Risk &amp; Regulatory Management</li> </ul> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To ensure there are no discrepancies, exceptions and non-compliance when authorizing transactions</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To ensure all staff completed the eLearning</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To ensure strict operational control over Trade Operations team by:</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensuring all approvals of incoming/outgoing remittances or drawdown of trade facilities must be in accordance to Alliance Bank’s policy</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Adhering to and enforcing strict compliance to Alliance Bank’s policies / procedures, audit compliance and BNM guidelines at all times</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure proper and complete management of all transactional records for audit and regulatory purposes.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure proper procedures are in place to ensure operational efficiencies and also to comply with the rules, regulations and guidelines stipulated by regulatory and/or any other relevant authorities having jurisdiction over the Bank.</li> </ul> &nbsp; &nbsp; &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">OTHERS</li> </ul> &nbsp; <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="list-style:none;text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif"> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">To support the Team lead and ensure regulatory compliance, making every effort to enhance the image of the bank and representing the bank in the community. This is to be read in tandem with incumbent’s job objective.</li> </ul> </li> </ul> &nbsp; &nbsp; Skiils <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Mature, meticulous and possess a high level of discretion and integrity.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Good interpersonal skills &amp; strong customer service culture.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Resourceful and adaptable – with ability to work in changing environment.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Initiative, drive, enthusiasm with strong operations and product skills.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent planning and organization skills to meet objectives and deadlines.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Leadership ability (to inspire, motivate and lead a team), entrepreneurial attitude and a good team player.</li> </ul> &nbsp; Knowledge <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">In depth knowledge of ICC rules governing International Trade.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">In depth knowledge of Trade regulations, business/products and operations including AML fundamentals.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Knowledge of market trends and current developments related to Trade Finance.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Good working knowledge of Operations Management including processing, workflows, Quality relationships.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Banking Diploma or A university degree (in relevant discipline) or its equivalent.</li> </ul> &nbsp; Experience At least &nbsp;3 &nbsp;years’ experience in all aspects of trade operations covering the areas of imports, exports, guarantees, financing and collections

This job is about leading the daily activities in Trade Operations at a bank. You’ll supervise a team, improve services, and help drive revenue. You might like this job because it offers a chance to make a real impact and build customer relationships!

 Responsible for the day-to-day operations at Trade Operations including supervision of all service personnel, operational efficiency and productivity as well as ensuring service quality standards in the bank are met in line with the Bank’s strategic objectives.   Supports the bank in assisting to drive revenue growth.    Implementing and executing bank’s new enhancement   For centralization of Trade Windows process – planning, developing and revising the process flow Supporting other departm...

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Company Profile

Alliance Bank Malaysia Berhad