Comprehensive health insurance is provided for employees and their dependents

Medical Coverage

AS White Global encourages personal growth by providing access to online courses through platforms like Coursera and LinkedIn Learning

Professional Development

Regular team outings, company events, and annual trips are organized to foster a collaborative and enjoyable work environment.

Team Activities

The company offers competitive salaries with opportunities for annual reviews.

Competitive Remuneration

As White Sdn. Bhd.

We’re an Australian company specialising in international staffing solutions. Since 2011, ASW Global has been disrupting the remote staffing industry by bridging the gap in finding, integrating and managing the best possible talent.
With our Head Office in Sydney; we have contemporary offices located in Vietnam, the Philippines, and Malaysia. Sourcing from a high performing pool of qualified professionals, we’re able to provide our clients a quality workforce combined with a partnership mentality that delivers your business objectives.
We’ve built our business on improving yours. Supporting businesses of all sizes, from one team member to ASX enterprise with teams of hundreds; we build high-performing remote staffing solutions that are tailored specifically to meet your goals. Our combined experience of over 40+ years in the industry and an appetite for continual improvement has enabled us to ensure our partners are positioned for long term success.

Source: ASW Global Site

Who We Are

Continuous Improvement
We are committed to getting better every day at what we do and how we do it. We work hard to understand our customer’s needs and exceed their expectations
Team Work
We are committed to providing support for one another, working cooperatively and respecting each other’s viewpoints in order to make our work environment an enjoyable one.
Personal Development
Our business is our people. We are committed to providing a supportive workplace that nurtures and grows talent and provides the best opportunity for our people to succeed.
Honesty
We are open and transparent in all our dealings and maintain the highest integrity at all times. We encourage constructive feedback at all levels to drive continuous improvement.

Source: ASW Global Site

Our Values

<h3 class="text-primary">Job Description</h3> The Opportunity ASW Global is an Australian company specializing in International partnerships, helping&nbsp; Australian companies find, integrate, and manage international talent. With offices in Sydney, Vietnam, the Philippines, Thailand, and Malaysia, we recruit and nurture talent for long-term careers with Australian companies. Our goal is to help Australian companies build highly capable international teams to meet their business goals. We provide access to premium talent in emerging markets and opportunities for growth, learning, and development. Join our dynamic ASW IT Team! Exciting opportunity for Mid Level Onsite Technical Support for ASW Philippines Office. Be part of a talented team providing cutting-edge solutions and hands-on support to our diverse workforce. If you're ready to make a meaningful impact and thrive in a collaborative environment, apply now . Key Responsibilities <ul type="disc"><li>Confidentiality and NDA Compliance: Handle confidential files and proprietary data with utmost discretion. Adhere to NDAs and company policies to protect organizational interests and maintain stakeholder trust.</li> <li>VIP and Management Support: Provide prompt and efficient IT support to VIPs and management, maintaining professionalism and confidentiality with sensitive information.</li> <li>Transparent Communication: Communicate technical issues and resolutions clearly to end-users, building trust and rapport to enhance satisfaction.</li> <li>Customer Service Excellence: Deliver exceptional customer service by addressing inquiries and technical issues promptly, striving to exceed user expectations.</li> <li>Hardware Troubleshooting: Diagnose and resolve hardware issues with laptops, conference devices, printers, and other office equipment, coordinating with vendors as needed.</li> <li>Software Troubleshooting: Resolve issues with Microsoft Office applications, VOIP softphones, Windows 10/11, and other productivity software.</li> <li>Incident Management: Manage incident processes, including ticket triaging, prioritization, escalation, and resolution, ensuring SLA adherence and thorough documentation.</li> <li>Understanding of Priority and Urgency: Assess IT issues' priority and urgency, making informed decisions to allocate resources and resolve incidents promptly.</li> <li>Escalation Management: Provide guidance to junior support personnel, handling escalated tickets and ensuring timely resolution and SLA adherence.</li> <li>Collaboration with Resolver Groups: Work with Infrastructure and Network teams to resolve complex issues, facilitating efficient communication and problem resolution.</li> <li>Office 365 Administration: Manage Office 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive. Handle Intune for MDM and MFA for enhanced security.</li> <li>User Account Management: Create and manage user accounts, adhering to security policies in provisioning and de-provisioning processes.</li> <li>Networking Knowledge: Understand networking concepts, including switches, UPS, VLAN, and basic troubleshooting. Assist with server room maintenance as needed.</li> <li>VPN and Remote Environment Support: Configure and maintain VPN tools and support remote environments, ensuring secure remote access for users.</li> <li>Remote Support Tools Management: Use remote support tools like TeamViewer and AnyDesk to provide assistance and troubleshoot issues efficiently.</li> <li>Asset Management and Inventory Tracking: Maintain accurate records of IT assets, tracking status, location, and assignment, and implement an asset tagging system.</li> <li>Asset Maintenance and Disposal: Coordinate repairs and replacements, manage spare assets, and oversee the disposal of obsolete assets according to policies.</li> <li>Warranty Tracking and Vendor Communication: Track warranty information and initiate claims for eligible assets, coordinating repair requests with vendors</li> </ul>Skills, Qualifications &amp; Experience <ul type="disc"><li>Degree in BS/BA in Computer Science/Engineering or Information Technology</li> <li>Basic experience in a technical support environment</li> <li>Able to identify defined standards, tools, and processes</li> <li>Good written and verbal communication skills</li> <li>Organized, detail oriented and with a sense of urgency</li> <li>Experience in any of the following: Active Directory, Group Policy, Office365 applications, Azure, Remote Tools (Anydesk, TeamViewer), Softphone (Zoiper), Cloning/Imaging software</li> <li>Knowledgeable in basic network troubleshooting</li> <li>Working with the support ticket tracking system (open, reply, update and close support tickets) and answering inquiries from customers.</li> <li>Familiar with hardware troubleshooting (Desktops, Laptops, network printers, conference room equipment, and other IT assets)</li> <li>Experienced with Asset Inventory Management / Procedure</li> </ul>ASW Offers <ul type="disc"><li>A diverse, inclusive, and supportive company culture.</li> <li>Competitive remuneration.</li> <li>Opportunity to collaborate and work with global clients and stakeholders.</li> <li>Medical benefits.</li> <li>Great Paid Leave entitlements.</li> <li>Team outings, travel opportunities, company parties/events, and other exciting activities.</li> <li>Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.</li> <li>Industry and role-related training.</li> <li>Ongoing career opportunities.&nbsp;</li> </ul>#LI-JS1

This job is for a Mid Level Onsite Technical Support role at ASW Philippines. You might like this job because you&#x27;ll provide cutting-edge IT solutions to VIPs and management, handle hardware/software troubleshooting, and gain exposure to an international work environment and team.

Job Description The Opportunity ASW Global is an Australian company specializing in International partnerships, helping  Australian companies find, integrate, and manage international talent. With offices in Sydney, Vietnam, the Philippines, Thailand, and Malaysia, we recruit and nurture talent for long-term careers with Australian companies. Our goal is to help Australian companies build highly capable international teams to meet their business goals. We provide access to premium talent in e...

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