Job Description

• Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.
• Follow established SOPs and maintain accurate documentation such as Service Notes and CRM updates.
• Provide post-implementation support to ensure smooth project handover and client satisfaction.
• Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.
• Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.
• Report progress and any challenges to the Team Lead for escalation and guidance.
• Participate in knowledge sharing and continuous improvement initiatives within the team.
• Support implementation efforts in international markets as assigned.
• Learn and develop knowledge of multiple company products to effectively manage and implement projects across different product lines.

Job Requirements

• Diploma or bachelor’s degree in computer science, IT, or a related technical field.
• At least 1 year of IT desktop, technical support, or a similar technical role experience preferred.
• Proficient in troubleshooting hardware, software, and basic network issues.
• Strong troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.

Skills