company-logo-image

Service Advisor (Automotive)

ashley-avatar-image

AI-generated summary

beta

This job is all about helping customers at AutoDetailer Studio! You’ll book services, listen to their needs, and keep them updated while their vehicle is serviced. You might like this job because you enjoy making people's day better!

RM 3200 - RM 3800

Section 13, Petaling Jaya, Selangor

Job Description

Passionate about creating exceptional customer experiences?
Join our team and make every interaction meaningful at AutoDetailer Studio!

What You’ll Do:

  • Respond to customer enquiries and assist with service bookings
  • Listen to customer needs, identify pain points, and recommend suitable services
  • Guide customers through the service process from drop-off to delivery
  • Manage vehicle check-ins and ensure clear service understanding
  • Liaise with the Operations Team to track progress and provide timely updates
  • Prepare quotations, invoices, and service-related documents
  • Follow up after service to ensure satisfaction and gather feedback

Job Requirements

What We’re Looking For:

  • A customer-first mindset with a problem-solving approach
  • Organised, detail-oriented, and reliable
  • Strong communication and interpersonal skills
  • Relevant background in the automotive industry (strongly preferred)
  • Proficiency in English, Mandarin(preferred) and BM
  • Experience in customer service or service advisor roles
  • Tech-savvy and comfortable using Google Worskspace and CRM systems
  • Have a passion for cars and delivering premium customer experiences

Why Join Us?

Work with a respected brand in luxury car restoration and detailing

  • Be part of a collaborative, passionate, and growing team
  • Opportunity to work with rare and exclusive vehicles on concours-level restoration and detailing projects
  • Continuous growth and skill development opportunities

Skills

Customer Service
Customer Relationship Management
Automotive Industry
Interpersonal Communications
Active Listening
Detail Oriented
Google Workspace

Company Benefits

Medical Insurance

Group medical insurance with medical card. Given upon confirmation of employment.

Personal Accident Insurance

Personal accident insurance. Given upon confirmation of employment.

Performance Allowance

Given upon confirmation of employment.

EPF/SOCSO/EIS

Statutory payments are made according to it's respective rates

Medical Claims

RM300 per annum. Given upon confirmation of employment.

Dental Claims

RM200 per annum. Given upon confirmation of employment.


Additional Info

Company Activity

Last active - few hours ago

Career Level

Junior Executive

Job Specialisation


Company Profile

AutoDetailer Studio-logo-image

AutoDetailer Studio

AutoDetailer Sdn Bhd (AutoDetailer Studio) is a leading automotive detailing company in Malaysia. We specialize in restoring and perfecting the finish of anything from daily drives to luxury and classic vehicles. We have a team of highly skilled and experienced specialists who use the latest tools and techniques to ensure that our customers' vehicles look and feel their best. From Management to Operations, Sales and...