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Medical Coverage

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Paid Time Off

Achieve work-life harmony with our flexible work arrangements tailored to your needs.



Flexible Work Arrangements

We celebrate your hard work with meaningful awards and recognition programs.

Awards and Recognition

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Wellness Program

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Retirement Savings Plans

Becton Dickinson Global Services Centre Sdn. Bhd.

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics, and the delivery of care. We support the heroes on the frontlines of health care by developing innovative technology, services, and solutions that help advance both clinical therapy for patients and clinical processes for health care providers. In 2017, BD welcomed C. R. Bard and its products into the BD family.

BD and its employees have a passion and a commitment to improve patient outcomes, streamline the care delivery process for clinicians, enable laboratory scientists to better diagnose disease, and help researchers develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care.

BD Malaysia has operated since 1987 and leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

We are proud to provide innovative solutions that help advance tomorrow’s healthcare today, as part of the BD global family.

Our Commercial span sites in Damansara Heights, Kuala Lumpur. Kulim, Kedah is the home of our manufacturing plant and Penang is our Contract Manufacturing site. Together with our Greater Asia Shared Service Center located in Bangsar South, Kuala Lumpur, we are making a difference everyday.

Source: <a href="https://jobs.bd.com/en-locations-malaysia" target="_self">BD Website</a>

Who We Are

Our standards of behavior:
<ul>
<li>We do what is right</li>
<li>We are all accountable</li>
<li>We thrive on innovation and demand quality</li>
<li>We learn and improve every day</li>
<li>We help each other be great</li>
</ul>
Source: <a href="https://jobs.bd.com/about-us" target="_self">BD Website</a>

Our Values

<div class="job-detail-wrapper"> <section id="anchor-overview" class="ajd_section ajd_overview">  <div class=""> Be part of something bigger at BD. Here, you’ll help us continually improve how we do things every day; to be more efficient, more effective and better serve our customers. You’ll do this within an exceptional team all striving to make sure that everything we do complies with regulations and standards, not just because it’s the right thing to do, but because our products impact people’s quality of life. Here, you’ll put your compliance experience, high expectations and attention to detail to the very best use: advancing the world of health™. At BD, you can make a true difference of one. <ul class="ajd_overview__quick-facts enhance-element active actived-once"> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--time"> Job Type: Full-Time </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--level2"> Job Level: Entry to Senior </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--travel"> Travel: Varies </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--salary2"> Salary: Competitive </li> <li class="ajd_overview__quick-fact ajd-glassdoor"> <a href="https://www.glassdoor.com/Reviews/BD-Reviews-E88.htm" class="ajd-glassdoor__link"> <img class="ajd-glassdoor__icon" src="https://www.glassdoor.com/api/widget/verticalStarRating.htm?e=88" alt="Glassdoor Reviews and Company Rating"> </a> </li> </ul> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-overview">Back to navigation (OVERVIEW)</a></div></section> <section id="anchor-responsibilities" class="ajd_section ajd_job-details job-description" data-selector-name="jobdetails" data-org-id="159" data-job-id="77531672304" data-save-jobs="true"> <h2 class="ajd_section__heading ajd_job-details__heading">Responsibilities</h2> <div class="ats-description ajd_job-details__ats-description"> <h1>Job Description Summary</h1>Under the direction of the Complaints Management, the Complaint Intake QA Specialist, will manage case reviews associated with non-complaint concerns with BD products. This includes reviewing work orders performed, patient involvement and DORSI questions, and customer communication to identify any potential product complaints. Additionally, this position will be responsible for escalation of quality issues, , converting cases to product complaints, as required, and maintenance of case files. Additional responsibilities may be delegated by the Complaints Management as needed.<h1>Job Description</h1>About BDBe part of something bigger!BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.&nbsp; The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Why Join Us?A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.Become a maker of possible with us!Job Responsibilities:(Primary Duties, Roles, and/or Authorities)<ul><li>Manage the process of the reviewing Dispensing Non-Complaint Intake Cases</li><li>Checking for complaint accuracy and content, correct information to process the case.</li><li>Follow procedures to ensure timely and accurate review of cases/work orders.</li><li>Interact and collaborate with multiple BD Technical Service Centers.</li><li>Ensures compliance with all BD policies and procedures</li><li>Routing potential complaints for further evaluation</li><li>Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved.</li><li>Maintains annual competencies through training and documentation of training.</li><li>Ensure that the customer compliant complies with all relevant procedures</li><li>Remain current in product knowledge and any upgrades to complaint handling systems.</li></ul>Education and Experience:<ul><li>BA or BS degree preferred and/or combination of education and relative experience in lieu of a degree</li><li>Preferred experience with medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products</li><li>Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 &amp; 820, ISO 13485 and Canadian Regulations</li><li>Minimum 1+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.</li></ul>Knowledge and Skills:<ul><li>Ability to work with customer system administrators and clinicians</li><li>Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations</li><li>Proficient level knowledge of the Complaints handling system</li><li>Proven ability to multi-task and seamlessly move between business unit platforms.</li><li>Ability to take ownership and think independently, with minimal supervision</li><li>General knowledge of producing metrics and building reports.</li><li>Strong analytical, deductive reasoning and listening skills</li><li>Must be able to communicate precisely and accurately to all levels of the organization</li><li>Strong interpersonal skills</li><li>Excellent time management and multitasking skills</li><li>Excellent written and verbal communication skills in English</li><li>Works well in a team environment</li><li>Strong personal commitment to quality, customer service and patient safety</li><li>Business and computer skills</li></ul>Click on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit: <a href="https://bd.com/careers" target="_blank">https://bd.com/careers</a>Required SkillsOptional Skills.<h1>Primary Work Location</h1>MYS Kuala Lumpur - Jalan Kerinchi<h1>Additional Locations</h1><h1>Work Shift</h1> </div> <div class="job-detail-tab-bottom"> <a class="ajd_btn__apply button job-apply bottom" data-job-id="77531672304" data-job-organization-id="159" data-selector-name="job-apply-link" data-page-type="AdvancedJobDescription" data-page-name="ajd-page" data-override-candidate-card="False" data-delay-url="False" data-apply-url="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Dispensing-Case-Intake-QA-Specialist_R-508528-1/apply" href="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Dispensing-Case-Intake-QA-Specialist_R-508528-1/apply" rel="nofollow" data-apply-mobile="true" data-url-type="0" style="pointer-events: auto;">Apply</a> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-responsibilities">Back to navigation (RESPONSIBILITIES)</a></div></section> <form id="social-share" class="social-share--wrapper" action="/subscribe/workwithme" data-error="" data-logged-in="" data-registered="" data-approved-domains="" data-ajax-url="//jobs.bd.com/subscribe/workwithme" data-workwithme="False" data-selector-name="socialshare" novalidate="novalidate"> <section class="social-share social-share--content"> <h2>Share job</h2> <ul class="social-share-items"> <li><a class="share facebook" data-job-id="77531672304" data-job-location="1735161" data-job-title="Dispensing Case Intake QA Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="facebook" href="https://www.facebook.com/sharer/sharer.php?u=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fdispensing-case-intake-qa-specialist%2f159%2f77531672304%3futm_source%3dfacebook.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social" rel="noopener noreferrer" target="_blank">Facebook</a></li> <li><a class="share twitter" data-job-id="77531672304" data-job-location="1735161" data-job-title="Dispensing Case Intake QA Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="twitter" href="https://x.com/intent/post?text=Dispensing+Case+Intake+QA+Specialist&amp;url=https://jobs.bd.com/job/kuala-lumpur/dispensing-case-intake-qa-specialist/159/77531672304?utm_source=twitter.com%26utm_medium=social_post%26utm_campaign=BD_social" rel="noopener noreferrer" target="_blank">X</a></li> <li><a class="share linkedin" data-job-id="77531672304" data-job-location="1735161" data-job-title="Dispensing Case Intake QA Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="linkedin" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fdispensing-case-intake-qa-specialist%2f159%2f77531672304%3futm_source%3dlinkedin.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social&amp;title=Dispensing+Case+Intake+QA+Specialist" rel="noopener noreferrer" target="_blank">LinkedIn</a></li> <li><a class="share email" data-job-id="77531672304" data-job-location="1735161" data-job-title="Dispensing Case Intake QA Specialist" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="email" href="mailto:?subject=Dispensing%20Case%20Intake%20QA%20Specialist&amp;body=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2fdispensing-case-intake-qa-specialist%2f159%2f77531672304%3futm_source%3demail%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social">Email</a></li> </ul> </section> </form> </div>

This job is about ensuring that medical devices meet safety standards by reviewing product-related cases. You might like this job because it lets you make a real impact on patient safety while being part of a dedicated team at a leading health company.

    Be part of something bigger at BD. Here, you’ll help us continually improve how we do things every day; to be more efficient, more effective and better serve our customers. You’ll do this within an exceptional team all striving to make sure that everything we do complies with regulations and standards, not just because it’s the right thing to do, but because our products impact people’s quality of life. Here, you’ll put your compliance experience, high expectations and attention to detail...

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Company Profile

Becton Dickinson Global Services Centre Sdn. Bhd.