Your health matters—our comprehensive medical coverage keeps you and your family protected.

Medical Coverage

Take the time you need to rest, recharge, and enjoy life with our paid time off benefits.

Paid Time Off

Achieve work-life harmony with our flexible work arrangements tailored to your needs.



Flexible Work Arrangements

We celebrate your hard work with meaningful awards and recognition programs.

Awards and Recognition

Prioritize your well-being with access to programs designed to support your physical and mental health.

Wellness Program

Plan for your future with confidence through our retirement savings plans.

Retirement Savings Plans

Becton Dickinson Global Services Centre Sdn. Bhd.

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics, and the delivery of care. We support the heroes on the frontlines of health care by developing innovative technology, services, and solutions that help advance both clinical therapy for patients and clinical processes for health care providers. In 2017, BD welcomed C. R. Bard and its products into the BD family.

BD and its employees have a passion and a commitment to improve patient outcomes, streamline the care delivery process for clinicians, enable laboratory scientists to better diagnose disease, and help researchers develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care.

BD Malaysia has operated since 1987 and leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

We are proud to provide innovative solutions that help advance tomorrow’s healthcare today, as part of the BD global family.

Our Commercial span sites in Damansara Heights, Kuala Lumpur. Kulim, Kedah is the home of our manufacturing plant and Penang is our Contract Manufacturing site. Together with our Greater Asia Shared Service Center located in Bangsar South, Kuala Lumpur, we are making a difference everyday.

Source: <a href="https://jobs.bd.com/en-locations-malaysia" target="_self">BD Website</a>

Who We Are

Our standards of behavior:
<ul>
<li>We do what is right</li>
<li>We are all accountable</li>
<li>We thrive on innovation and demand quality</li>
<li>We learn and improve every day</li>
<li>We help each other be great</li>
</ul>
Source: <a href="https://jobs.bd.com/about-us" target="_self">BD Website</a>

Our Values

<div class="job-detail-wrapper"> <section id="anchor-overview" class="ajd_section ajd_overview">  <div class=""> Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one. <ul class="ajd_overview__quick-facts enhance-element active actived-once"> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--time"> Job Type: Full-Time </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--level2"> Job Level: Entry to Senior </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--travel"> Travel: Varies </li> <li class="ajd_overview__quick-fact ajd_overview__quick-fact--salary2"> Salary: Competitive </li> <li class="ajd_overview__quick-fact ajd-glassdoor"> <a href="https://www.glassdoor.com/Reviews/BD-Reviews-E88.htm" class="ajd-glassdoor__link"> <img class="ajd-glassdoor__icon" src="https://www.glassdoor.com/api/widget/verticalStarRating.htm?e=88" alt="Glassdoor Reviews and Company Rating"> </a> </li> </ul> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-overview">Back to navigation (OVERVIEW)</a></div></section> <section id="anchor-responsibilities" class="ajd_section ajd_job-details job-description" data-selector-name="jobdetails" data-org-id="159" data-job-id="77304654992" data-save-jobs="true"> <h2 class="ajd_section__heading ajd_job-details__heading">Responsibilities</h2> <div class="ats-description ajd_job-details__ats-description"> <h1>Job Description Summary</h1>I. Department Overview BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers. II. Purpose The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the following separate functions: customer service-driven; team centricity &amp; collaboration. Specific Duties, Activities and Responsibilities % of time a. Technical Team Collaboration &amp; Team-Centric 50 b. Technical Customer Service-Driven 40 c. Administrative/Other 10<h1>Job Description</h1>We are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.&nbsp;Why Join Us?A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.&nbsp;Become a maker of possible with us!The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.<h3></h3>PurposeThe Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the following separate functions:&nbsp; customer service-driven; team centricity &amp; collaboration.Specific Duties, Activities and Responsibilities% of time<ul><li>Technical Team Collaboration &amp; Team-Centric - 50</li><li>Technical Customer Service-Driven - 40</li><li>Administrative/Other - 10</li></ul><h3></h3><h3></h3>Knowledge, Skills and AbilitiesTechnical Team Collaboration &amp; Team-CentricDevelopment Focused, Global &amp; Company Mindset, and Execution<ul><li>Facilitates agent coaching sessions for behavioral, technical, and customer experience opportunities</li><li>Fosters a climate of approachability and open dialogue in which people value mentorship and encouraged to do their best</li><li>Demonstrates continued personal growth and development</li><li>Collaborates with WFM on agent status changes and adherence for global impact considerations</li><li>Continually engages with Field and Implementation teams to meet the needs of the customer</li><li>Drives a high performing and high developing customer-centric team of agents and specialists to ensure consistent adherence to processes, achievements of key performance indicators (KPIs), agent goals, and collaboration between agents, specialists, and departments</li><li>Review agent case activity and approve involvement as it relates to other support subgroups</li></ul><h3></h3>Agile &amp; Results Driven and Inclusive &amp; Diverse<ul><li>Works with and through others to accomplish goals and deliver results</li><li>Coordinates appropriate case hand-offs and transitions between agents, specialists, teams, centers, and departments</li><li>Adapts quickly to team needs to help secure efficient operation and high morale</li><li>Inspires and drives cross-functional productivity and development through collaboration process flows within and outside of immediate team</li></ul><h3></h3>Technical Customer Service DrivenCustomer Focus, Customer Centric &amp; Innovative, and Strategy<ul><li>Acts with the customer in mind in all areas of team and individual performance</li><li>Builds customer loyalty through interaction, communication, and team efforts</li><li>Committed to continuous improvement through empowerment and managing of responsibilities</li><li>Seizes opportunities to communicate with all appropriate departments for any significant current or potential customer concerns</li><li>Reviews customer satisfaction metrics as it relates to agents and specialists for appropriate action</li></ul><h3></h3><h3></h3>Administrative/Other<ul><li>Timely completion of any Company or Department required training</li><li>Performs other duties as assigned</li></ul><h3></h3><h3></h3>Education:<ul><li>Bachelor's degree in Computer Science&nbsp;or 5+ years equivalent experience</li></ul><h3></h3><h3></h3>Experience:<ul><li>Microsoft SQL experience (4+ Years)</li><li>CompTIA A+ or N+ Preferred</li><li>Ability to communicate technical solutions/recommendations to a non-technical audience</li><li>Windows Server (2008+) and Desktop Administration (Win7+)</li><li>Networking topology, terminology, commands&nbsp;</li><li>IIS and Web Application Administration</li><li>Group Policies&nbsp;Terminology and Administration</li><li>Active Directory Administration</li><li>VMWare Terminology and Administration</li><li>Installing peripherals (Scanners, Printers...)</li><li>Application Installation and Troubleshooting</li></ul><h3></h3>Physical/Mental Requirements:<ul><li>Flexible in working hours</li></ul>At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.Click on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: <a href="https://bd.com/careers" target="_blank">https://bd.com/careers</a>Required SkillsOptional Skills.<h1>Primary Work Location</h1>MYS Kuala Lumpur - Jalan Kerinchi<h1>Additional Locations</h1><h1>Work Shift</h1>MY2 Day 5a-2p Tue-Sat (Malaysia) </div> <div class="job-detail-tab-bottom"> <a class="ajd_btn__apply button job-apply bottom" data-job-id="77304654992" data-job-organization-id="159" data-selector-name="job-apply-link" data-page-type="AdvancedJobDescription" data-page-name="ajd-page" data-override-candidate-card="False" data-delay-url="False" data-apply-url="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Technical-Support-Center-Team-Lead_R-509274-1/apply" href="https://bdx.wd1.myworkdayjobs.com/EXTERNAL_CAREER_SITE_MALAYSIA/job/MYS-Kuala-Lumpur---Jalan-Kerinchi/Technical-Support-Center-Team-Lead_R-509274-1/apply" rel="nofollow" data-apply-mobile="true" data-url-type="0" style="pointer-events: auto;">Apply</a> </div> <div class="back-to-ajd-nav"><a class="back-to-ajd-nav__a" href="#nav-anchor-responsibilities">Back to navigation (RESPONSIBILITIES)</a></div></section> <form id="social-share" class="social-share--wrapper" action="/subscribe/workwithme" data-error="" data-logged-in="" data-registered="" data-approved-domains="" data-ajax-url="//jobs.bd.com/subscribe/workwithme" data-workwithme="False" data-selector-name="socialshare" novalidate="novalidate"> <section class="social-share social-share--content"> <h2>Share job</h2> <ul class="social-share-items"> <li><a class="share facebook" data-job-id="77304654992" data-job-location="1735161" data-job-title="Technical Support Center Team Lead" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="facebook" href="https://www.facebook.com/sharer/sharer.php?u=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-center-team-lead%2f159%2f77304654992%3futm_source%3dfacebook.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social" rel="noopener noreferrer" target="_blank">Facebook</a></li> <li><a class="share twitter" data-job-id="77304654992" data-job-location="1735161" data-job-title="Technical Support Center Team Lead" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="twitter" href="https://x.com/intent/post?text=Technical+Support+Center+Team+Lead&amp;url=https://jobs.bd.com/job/kuala-lumpur/technical-support-center-team-lead/159/77304654992?utm_source=twitter.com%26utm_medium=social_post%26utm_campaign=BD_social" rel="noopener noreferrer" target="_blank">X</a></li> <li><a class="share linkedin" data-job-id="77304654992" data-job-location="1735161" data-job-title="Technical Support Center Team Lead" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="linkedin" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-center-team-lead%2f159%2f77304654992%3futm_source%3dlinkedin.com%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social&amp;title=Technical+Support+Center+Team+Lead" rel="noopener noreferrer" target="_blank">LinkedIn</a></li> <li><a class="share email" data-job-id="77304654992" data-job-location="1735161" data-job-title="Technical Support Center Team Lead" data-share-refer-url="//jobs.bd.com/subscribe/refer/" data-share-type="email" href="mailto:?subject=Technical%20Support%20Center%20Team%20Lead&amp;body=https%3a%2f%2fjobs.bd.com%2fjob%2fkuala-lumpur%2ftechnical-support-center-team-lead%2f159%2f77304654992%3futm_source%3demail%26utm_medium%3dsocial_post%26utm_campaign%3dBD_social">Email</a></li> </ul> </section> </form> </div>

This job is for a Technical Support Center Team Lead at BD. You might like this job because you’ll guide a team to solve customers&#x27; technical issues, ensuring quality healthcare solutions while fostering professional growth in a supportive environment.

    Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experien...

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Company Profile

Becton Dickinson Global Services Centre Sdn. Bhd.