Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp; We help employers screen and source the best candidates through exclusive access to our job portal database. Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div> </div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character. *Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</div>

Trustworthy

Operations &amp; Department Support

<ul>
<li>Assist the Operations and Customer Service Manager with daily coordination, planning, and administrative matters</li>
<li>Implement and review customer service policies, procedures, and SOPs to maintain consistent service standards</li>
<li>Monitor operational performance and identify gaps or improvement opportunities</li>
<li>Prepare reports, presentations, and operational documentation for management</li>
</ul>

Team &amp; People Management

<ul>
<li>Lead, coach, and supervise Customer Service Specialist to ensure effective onboarding and ongoing development</li>
<li>Conduct regular team check-ins, performance reviews, and coaching sessions</li>
<li>Support manpower planning, scheduling, and deployment in collaboration with department leadership</li>
<li>Foster a positive, accountable, and service-oriented team culture</li>
</ul>

Training &amp; Service Excellence

<ul>
<li>Oversee planning and execution of customer service and POS system training programs</li>
<li>Ensure training materials are relevant and aligned with operational updates</li>
<li>Observe frontline service delivery and provide on-the-ground coaching or corrective guidance</li>
<li>Support initiatives to improve customer satisfaction, service recovery, and overall service quality</li>
</ul>

This job is a Customer Service Team Lead. You might like this job because you’ll guide a team, improve service quality, and ensure everyone’s trained to help customers best. Plus, you&#x27;ll play a key role in making service standards top-notch!

Kerja ini adalah menjadi ketua pasukan perkhidmatan pelanggan yang memimpin dan membimbing pasukan. Anda mungkin berminat dengan kerja ini kerana anda akan dapat membentuk budaya kerja yang positif dan melihat secara langsung impak dalam meningkatkan kepuasan pelanggan.

Customer Service

Problem Solving

Communication

Microsoft Windows

Team Leadership

Operations and Department Support




-Assist the Operations and Customer Service Manager with daily coordination, planning, and administrative matters


-Implement and review customer service policies, procedures, and SOPs to maintain consistent service standards


-Monitor operational performance and identify gaps or improvement opportunities


-Prepare reports, presentations, and operational documentation for management


Team and People Management




-Lead, coach, and supervise Customer ...

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