Bee Informatica Sdn.Bhd.

We are unique platform offering digital micro finance to micro entrepreneurs, our service assesses borrowers by Psychometric test, asking entrepreneurship, financial literacy and compliance. This will be able to widen the opportunity for micro entrepreneurs to access loan quickly and safely! If you like to involve with social mission endeavor, let us know!

Digital Micro finance platform

Our staff are all passionate, productive and mutual understanding. focus on high productivity, willing to accept new idea and suggestion. Our colleague come from MY, Japan and Bangladesh, we are very global and enjoy startup eco-system. If you want to grow faster, please knock on our door now..&nbsp;

Our values is productive, dynamic!

Key Responsibilities:
A. Customer Engagement &amp; Feedback
<ol>
<li>Meet and interact with customers to understand their concerns, needs, and expectations</li>
<li>Conduct surveys, interviews, and feedback collection exercises</li>
<li>Document and analyze customer pain points across different touchpoints</li>
</ol>
B. Problem Identification &amp; Resolution
<ol>
<li>Identify issues related to marketing, promotions, business operations, and financial services</li>
<li>Work with internal teams to propose and follow up on solutions</li>
<li>Assist in resolving customer concerns in a timely and professional manner</li>
</ol>
C. Business Improvement Initiatives
<ol>
<li>Support in identifying areas for process and service improvements</li>
<li>Provide insights and recommendations based on customer feedback</li>
<li>Track and report trends in customer satisfaction and business performance</li>
</ol>
D. Programs, Webinars &amp; Events
<ol>
<li>Assist in planning and organizing webinars, seminars, and customer engagement programs</li>
<li>Coordinate with internal and external stakeholders for event execution</li>
<li>Help prepare presentation materials, reports, and communication content</li>
</ol>
E. Reporting &amp; Analysis
<ol>
<li>Maintain records of customer interactions and feedback</li>
<li>Prepare reports, dashboards, and summaries for management review</li>
<li>Support data-driven decision-making processes</li>
</ol>

This job is all about making customers happy and helping improve the business. You might like this job because you&#x27;ll interact with customers, solve problems, and help organize fun events, while tracking how satisfied everyone is!

Kerja ini adalah tentang membantu syarikat memahami dan memperbaiki kepuasan pelanggan. Anda mungkin berminat dengan kerja ini kerana anda akan berinteraksi dengan pelanggan, menganalisis maklum balas, dan menyokong inisiatif perniagaan untuk penambahbaikan. Ini memberi peluang untuk belajar dalam persekitaran profesional yang dinamik!

Business Development

Customer Relationship Management

Key Responsibilities:
A. Customer Engagement and Feedback



-Meet and interact with customers to understand their concerns, needs, and expectations


-Conduct surveys, interviews, and feedback collection exercises


-Document and analyze customer pain points across different touchpoints

B. Problem Identification and Resolution



-Identify issues related to marketing, promotions, business operations, and financial services


-Work with internal teams to propose and follow up on so...

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Bee Informatica Sdn.Bhd.