Job Description

Key Responsibilities :  

Administrative & Coordination

• Manage calendars, meetings, and scheduling for the Senior Director and Business Operations team
• Prepare agendas, minutes, and track follow-ups
• Handle documentation, filing systems, and internal communications
• Support onboarding, team events, and vendor/expense coordination
• Assist in preparing client documents, proposals, and presentations

Reporting & Data Management

• Consolidate and maintain performance reports (weekly/monthly/quarterly)
• Build and update dashboards for key metrics and KPIs
• Ensure accuracy of data from multiple sources
• Support preparation of leadership and Board-level reports
• Track project milestones, OKRs, and contract renewals

Business Analysis & Insights

• Conduct market research and competitive analysis
• Support business cases, financial models, and cost analysis
• Analyse client data and operational performance for insights
• Identify revenue opportunities and inefficiencies
• Prepare performance reviews and account health reports

Key Accounts Support

• Coordinate client requests and ensure timely follow-ups
• Support client meetings, QBRs, and account planning
• Maintain client records and CRM updates
• Track deliverables under client agreements and SLAs

Job Requirements

Qualifications: 

• Detail-oriented with strong organisational and multitasking abilities
• 1–3 years of experience in business operations, account management support, business analysis, or related fields
• Proficient in Microsoft Excel and PowerPoint; familiarity with Google Workspace, data visualisation tools (e.g. Power BI, Tableau), or CRM systems is an advantage
• Strong written and verbal communication skills in English, with the ability to produce clear and professional documents and reports
• Analytical mindset with the ability to interpret data, identify trends, and present insights concisely
• Proactive and self-motivated, with a strong sense of ownership and accountability
• Experience in tech, digital, staffing, or service-based industries is a plus
• Fresh graduates with strong analytical capabilities and relevant internship experience are encouraged to apply

Skills