Job Description

•  Oversee and manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance
• Develop and implement effective strategies to improve guest satisfaction, operational efficiency, and financial performance
• Manage and lead a team of hotel staff, providing coaching, training, and performance management
• Monitor and analyse hotel performance metrics, and make data-driven decisions to optimise operations
• Ensure compliance with all relevant laws, regulations, and company policies
• Collaborate with the marketing team to develop and implement effective promotional strategies
• Manage the hotel's budget and resources, ensuring efficient and cost-effective operations
• Liaise with external stakeholders, such as suppliers, travel agents, and local authorities

Job Requirements

•  Minimum 1-3 years of experience in a hotel management role, preferably in a similar setting
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team
• Proficient in financial management, budgeting, and cost control
• Proven track record of improving guest satisfaction and driving operational efficiency
• Thorough knowledge of the hospitality industry, including trends, best practices, and regulatory requirements
• Strong problem-solving and decision-making skills, with the ability to work under pressure
• Proficient in Mandarin, English and Malay

Skills