Job Description

1. Lead Handling & Customer Enquiries

• Respond promptly to all inbound enquiries.
• Engage potential customers professionally and guide them towards making a booking.

1. Sales Conversion

• Actively convert enquiries into confirmed sales for Corporate team building programs, Birthday parties & etc.
• Follow up consistently with leads who have shown interest but have not confirmed.

1. Lead Management & CRM

• Record all customer enquiries and follow-ups in the company’s tracking system or CRM.
• Maintain organized sales records.

1. Proposal & Quotation Support

• Prepare quotations, event proposals, and booking confirmations for customers.
• Assist the sales manager in preparing proposals for corporate clients.

1. Customer Relationship Management

• Maintain strong relationships with repeat customers.
• Conduct post-event follow-ups to encourage repeat bookings.
• Identify opportunities to upsell additional games, event add-ons, or packages.

1. Sales Coordination

• Coordinate with operations teams to ensure smooth execution of bookings and events.
• Ensure all booking details are accurately communicated to the outlet team.

1. Reporting & Sales Tracking

• Update daily sales activities & keeping track of leads.
• Maintain visibility of sales pipeline and report progress to the Sales Manager.

Job Requirements

• Diploma or Degree in Business, Marketing, Hospitality, or related field.
• Minimum 1–2 years experience in sales, tele-sales, customer service, or inside sales.
• Strong communication and persuasion skills.
• Comfortable communicating through WhatsApp, phone calls, and digital platforms.
• Organized and able to manage multiple enquiries simultaneously.
• Self-driven, proactive, and sales-oriented mindset.

Skills