Job Description

Sales & Lead Conversion

• Handle and respond to customer enquiries across social media and digital platforms.
   
• Convert inbound leads into sales through professional online engagement.
   
• Present products and services clearly and persuasively.
   
• Follow up with prospects and manage the full sales cycle from enquiry to closure.
   

Order & Customer Management

• Manage order-related matters end-to-end (appointments, confirmations, refunds, returns).
   
• Coordinate with internal teams to ensure accurate order processing and issue resolution.
   
• Maintain high response speed and excellent customer satisfaction.
   
• Build strong relationships with customers to encourage repeat business and referrals.
   

Campaign & Performance Support

• Support monthly promotions and digital campaigns.
   
• Work closely with the marketing team on lead handling and campaign execution.
   
• Prepare basic daily or weekly sales and enquiry reports.
   
• Track performance and identify opportunities to improve conversion.
   

Job Requirements

• Diploma or Degree in any field.
   
• 1–3 years experience in online sales, inside sales, customer service, or e-commerce.
   
• Proficient in Mandarin and English (spoken & written).
   
• Comfortable working in a target-driven, performance-based environment.
   
• Strong communication, persuasion, and negotiation skills.
   
• Well-organised, detail-oriented, and able to follow SOPs.
   
• Basic proficiency in Excel, PowerPoint, and Google Sheets.
   

Added Advantage:

• Experience using CRM systems (HubSpot, Zoho, Salesforce, etc.).
   
• Exposure to social media selling (Facebook, Instagram, TikTok, WhatsApp).
   
• Experience working with paid ads leads or digital campaigns.
   
• Background in e-commerce, retail, beauty, wellness, or lifestyle industries.

Skills