Job Description

Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more but is handicapped by the current environment?

IF SO, we would like to talk to YOU.

As a Quality Assurance Software Engineer, you’ll take on a dynamic role that make a meaningful impact on both product excellence and customer satisfaction. You’ll ensure product quality through testing and issue resolution while supporting clients by troubleshooting, providing guidance, and fostering relationships.

Responsibilities

• Participate and take ownership in gathering requirements.
• Ensure the product corresponds to the gathered requirements and specifications before it is released.
• Design, develop, and maintain test cases on mobile, web, and desktop applications.
• Ensure defects found during the execution of test cases are logged, tracked, and resolved.
• Collaborate with external and internal stakeholders.
• Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
• Troubleshoot technical issues and collaborate with the development team to resolve them promptly.
• Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
• Document and track customer interactions and feedback to contribute to product improvements and enhancements.
• Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
• Assist in creating customer support documentation and knowledge base articles.

Remuneration & Perks:

Work Environment/ Culture

• Open spaces and open-mindedness
• Dynamic, young and vibrant
• Lean operation – no red tape, swift decision-making
• Flexibility in career progression – freely move between different positions based on personal performance and passion
• High conversion rate from intern to full-time employee
• Casual workwear
• Free-flow snacks in pantry

Compensation & Benefits

• Fast-track promotions and above industry-norm compensation for top performers
• Medical insurance
• Subsidy in laptop of your choice
• Transport allowance
• One-off equipment allowance
• Flexibility in leave policy
• Carry forward - up to 40 days
• Credit leave - for PH falls on weekends

Job Requirements

Must-have:

• Bachelor’s Degree / Professional Degree / Master's Degree in any field
• Proficient in Mandarin
• Effective communication skills for seamless collaboration with both team and clients
• Strong problem-solving and analytical skills

Great to have:

• At least 2 years' experience as QA Engineer in manual development and automation test cases
• Knowledge of software development life cycle (SDLC)
• Experience in Azure Devops test management tool
• Ability to write clean and scalable codes
• Familiarity with automated testing frameworks (e.g., Selenium and Flutter)
• Experience in Agile frameworks
• Excellent troubleshooting & problem-solving skills

Skills