Medical, Prescription, Dental and Vision coverage through national carriers.

Medical

Includes Accidental Injury, Critical Illness, Hospital Indemnity, Basic Legal and Identity Theft Protection

Voluntary

Paid Time Off accrues for 15 to 30 days each year for sick, vacation and personal time off, with rollover, based on years of service.

Paid Leave

CBRE

<p>We are the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.</p>

Who We Are

<p><strong> Respect</strong><br>We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.&nbsp;</p>
<p><strong>Integrity</strong><br>No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.</p>
<p><strong>Service</strong><br>We approach our clients’ challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.</p>
<p><strong>Excellence</strong><br>We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.</p>

Our Values

<p><article class="article article--details regular-fields--cols-2Ͷ view--separator-custom js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <div class="article__content__view__field view--title"> <div class="article__content__view__field__value"> Helpdesk/ Customer Service Associate </div> </div> </div> </div> </article> <article class="article article--details regular-fields--cols-2Z regular-fields-label--inline article--separator-not js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Job ID </div> <div class="article__content__view__field__value"> 222405 </div> </div> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Posted </div> <div class="article__content__view__field__value"> 05-Jun-2025 </div> </div> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Service line </div> <div class="article__content__view__field__value"> Corporate Segment </div> </div> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Role type </div> <div class="article__content__view__field__value"> Full-time </div> </div> </div> </div> </article> <article class="article article--details regular-fields--cols-2Ͷ view--separator-custom-w-bar article--separator-not js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Areas of Interest </div> <div class="article__content__view__field__value"> Customer Service, Property Management </div> </div> </div> </div> </article> <article class="article article--details regular-fields--cols-2Ͷ view--separator-custom-w-bar article--separator-not js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <div class="article__content__view__field "> <div class="article__content__view__field__label"> Location(s) </div> <div class="article__content__view__field__value"> Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia </div> </div> </div> </div> </article> <article class="article article--details regular-fields--cols-2Ͷ view--separator-custom-w-bar js_collapsible"> <div class="article__content js_collapsible__content"> <div class="article__content__view"> <div class="article__content__view__field "> <div class="article__content__view__field__value"> <font face="Arial" size="2"><strong><u>Location</u>:&nbsp;</strong></font><div><ul><li><font face="Arial" size="2">CBRE KL BSO, Bangsar South</font></li></ul><div><font face="Arial" size="2"><br></font></div></div><div><font face="Arial" size="2"><strong><u>Summary</u></strong></font></div><div><font face="Arial" size="2">The primary purpose of this position is to provide help desk support in processing facilities service request received from end users received via phone, emails, and self-service tickets. The customer service representative is mainly responsible for work order management: creation, dispatch, and completion monitoring within the agreed SLA.</font></div><div><font face="Arial" size="2"><br></font></div><div><font face="Arial" size="2"><strong><u>Key Responsibilities</u></strong></font></div><div><font face="Arial" size="2"><div><ul><li>Manage volume of calls (inbound and outbound), emails, and self-service tickets</li><li>Gather relevant and complete details from the requestor to create a work order for site responders to resolve the issue</li><li>Identify customer, site responder needs, concerns, issues with urgency, critical thinking, professionalism, and efficiency; determining all resolutions necessary based on process standards</li><li>Dispatch the work orders on a timely manner including call outs as required</li><li>Manage work orders to ensure that work orders are completed within SLA</li><li>Identify and handle potential and actual critical or emergency requests</li><li>Provide excellent customer experience via phone and email channels in language of support as applicable – English, Mandarin, Bahasa, Malay.</li></ul><div><br></div></div><div><strong><u>Experience and Qualification</u></strong></div><div><ul><li>Bachelor's degree in business or any equivalent.</li><li>Junior experience in a Shared Services Center (ssc) or Business Process Outsourcing (BPO) environment, particularly in call center operations experience or call center management experience is preferred</li><li>Microsoft Office proficient and strong analytical and problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Ability to interact with different enterprise stakeholders, clients, and business partners</li><li>Quick learner and sharp attention to detail</li><li>Good coaching and communication skills</li><li>High standard and regard to quality and integrity</li><li>Strong time management and organizational skills</li><li>Ability to provide efficient, timely, reliable, and courteous service to customers</li><li>Ability to effectively present information<br></li></ul></div><div><br></div><div><br></div></font></div><div><font face="Arial" size="2"><br></font></div> </div> </div> </div> </div> </article></p>

This job is a Helpdesk/Customer Service Associate where you&#x27;ll assist customers by managing requests through calls and emails. You might like this job because it offers a chance to enhance your communication skills while helping people daily!

     Helpdesk/ Customer Service Associate           Job ID   222405     Posted   05-Jun-2025     Service line   Corporate Segment     Role type   Full-time           Areas of Interest   Customer Service, Property Management           Location(s)   Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia           Location: 

-CBRE KL BSO, Bangsar South
SummaryThe primary purpose of this position is to provide help desk support in processing facilities service request received from end us...

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