Our background ranges from large MNC, large IT distributor to leading service providers. We are the talk of the town and will continue to innovate.

Learn from The Best in Industry

Time and space is given to team members to innovate and upskill as we believe in constant improvements and infinite possibilities.

Innovative Environment

Team members are provided with entreprise class laptops that do not cause high blood pressure when using them.

No More Slow and Bulky Devices!

We encourage constant learning, thus team members are given opportunities to attend courses and obtain certifications to upskill themselves.

Learning & Upskilling

Flexible working hours is implemented so that our team can continue to be active for their family & health benefits.

Flexible Working Hours

Kickstart your day with a cup (or 5 cups) of freshly brewed coffee. Not a fan of coffee? We have tea and non-caffeinated drinks too, so don't worry!

Unlimited Nespresso Coffee

Cloudify.Asia

<div>Cloud usage is everywhere; your mobile app, car navigation, banking and even government services. These fast adoptions create complexity as multi-cloud integrations are challenging and Pay-As-You-Use model doesn't apply for on premise cloud platform.<br><br>Thus, Cloudify.Asia empowers our customers to transform their business through simplified adoption in their multi-cloud journey. We combine technology and financial experience to create a true cloud opex model. Simply, we are new innovator in Cloud 2.0.</div>

Empowering Businesses With Cloud Technologies

<div>We believe that every single success belongs to all the team members. The rewards come from customers’ satisfaction when we defy the odds and traditional landscapes to enable their digital transformation. <strong>We promise that we will constantly listen to you as to how we listen to our customers and partners</strong>.</div><div>We seek for talented and diversified team members that <strong>aren’t afraid to try and or even make mistakes</strong>. These members also always <strong>think outside of the box while being inside the actual box.</strong> Someone that treats this as his/her own company and constantly shapes the box for the future. And someone who is <strong>courageous to change the world</strong>.</div><div>If you can relate to what you've read about us, do get in touch to explore career opportunities with us!</div>

Putting People First

Cloudify.Asia is world first Cloud TechFin and Cloud Tools Distributor. We create and innovate multi-cloud platform for channel eco-system.

<p><strong>Responsibilities:</strong></p>
<ul>
<li>Diagnose and resolve technical issues reported by customers via various communication channels, such as phone, email, chat, or ticketing systems to established Service Level Agreements (SLAs).</li>
<li>Analyse and identify the root causes of technical problems and develop appropriate solutions or workarounds to address them.</li>
<li>Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in a knowledge base or ticketing system.</li>
<li>Occasionally conduct training sessions or create documentation to help customers better understand and utilize the products or services.</li>
<li>Stay up-to-date with industry trends, emerging technologies, and best practices to enhance technical skills and knowledge.</li>
</ul>
<p></p>


This job is a Junior IT Technical Engineer. You might like this job because you&#x27;ll diagnose and resolve technical issues for customers, analyze root causes, and stay informed about emerging technologies.

This position is to offer technical support and solutions to customers. The primary focus is prompt and effective resolution of customers' technical issues

Service-Level Agreement

Technical Documentation

Technical Writing

Customer Support

System Level Troubleshooting

End-User Training And Support

Product Knowledge

Windows Remote Assistance

Technical Communication

IT Service Management

Responsibilities:



-Diagnose and resolve technical issues reported by customers via various communication channels, such as phone, email, chat, or ticketing systems to established Service Level Agreements (SLAs).


-Analyse and identify the root causes of technical problems and develop appropriate solutions or workarounds to address them.


-Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in a knowledge base or ticketing system.


-...

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