Access to medical and dental coverage ensures you and your family stay healthy and protected

Medical and Dental Benefits

We provide opportunities for professional development, training, and career advancement to help you achieve your full potential.

Career Growth

Flexible work arrangements, including work-from-home options, allow you to balance your personal and professional life effectively.

Work-Life Balance

Annual salary increments and performance-based rewards reflect our appreciation for your hard work and dedication.

Recognition and Rewards

Participate in CSR events, sports tournaments, and festive celebrations to build connections and enjoy a vibrant workplace culture.

Employee Engagement

CMA CGM Malaysia

CMA CGM Malaysia Sdn. Bhd. is the Malaysian entity of CMA CGM Group headquartered in Marseille – France, has a strong presence in Malaysia with its 5 offices beside its representation in Kuantan, East Malaysia, Brunei and assisting customers with their requirements ex Southern Thailand (via Penang).
In addition to its maritime offer including dangerous, regulated (reefer) and oversized goods, CMA CGM Malaysia provides its customers with a comprehensive door-to-door service, tailor made warehousing, insurance and customs clearance solutions as well as rail and airfreight options. With own container depot located at Port Klang, Johor and dedicated depot at Penang, its capable to provides excellence container inventory management services to customer.

Source: <a href="https://www.cma-cgm.com/local/malaysia" target="_self">CMA CGM Website</a>

Who We Are

The pursuit of EXCELLENCE in every area&nbsp;
As a leader in our industry, we owe it to ourselves to engage in a perpetual quest for excellence at every level of our organization. One that ranges from operational excellence all the way to excellence in environmental protection, as well as achieving excellence in interactions with our customers, our suppliers and our staff members. It sets a standard for everyone and is an objective for our Group.&nbsp;

EXEMPLARITY in every situation&nbsp;
With its global presence, along with the key role it plays in driving the global economy, the CMA CGM Group and all its employees must lead by example. That means upholding the highest standards in their daily tasks as well as in the strategic decisions they make.&nbsp;

IMAGINATION to invent the transport and logistics solutions of the future&nbsp;
In a fast-moving world that poses multiple challenges, the ability to challenge and reinvent oneself, and to think outside the box, is crucial if our Group is to keep growing in a sustained manner. Imagination must be synonymous with an open mind and the acceptance of people’s differences.&nbsp;

BOLDNESS to always go above and beyond&nbsp;
Boldness has long been one of the Group’s core values. It is inherent to our entrepreneurial mindset and to our passion for development. Boldness, which enables us to reach beyond our limits, never settle and always overcome every obstacle, plays a fundamental role in our ongoing development.&nbsp;

Source: <a href="https://www.cma-cgm.com/about/the-group" target="_self">CMA CGM Website</a>&nbsp;

Our Values

<div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> 563339 </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> Petaling Jaya, MY <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> <h1> Logistics Handling Operations Operator Malaysia </h1> </div> </div> </div> </div> <div class="joblayouttoken rtltextaligneligible displayDTM "> <div class="inner fontcolor820ebe4b4de6525c" style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> <div class="row"> <div class="col-xs-12 fontalign-left"> CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? &nbsp; Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Alert the customer team pro-actively in case of deviation and propose backup solutions</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Integrate manually, in dedicated IT solution, the Transport Request, if necessary</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Arrange alternative in case preferred carrier is unavailable</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Take corrective actions in case of missing pre-alerts</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Receive and control customer bookings according to the processes in place</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Check optimizations from optimizer if applicable, propose consolidation options.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Report on data quality</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Provide clarifications and/or missing information</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Communicate &amp; confirm arrangement to origin</li> </ul> &nbsp; Deliver Customer Satisfaction <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Manage and supports order management to ensure the best possible service level </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Meets deadlines and ensures completion of customer service tasks within the expected time frames </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure a consistent and pro-active communication flow with the customer </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Prioritizes, resolves and/or escalates issues to secure the customer’s interest </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Represent Prism internally and externally </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Use the tools and communication to react to customer requests </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Act as single point of contact for the customer </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Identify and record savings (benefits tracking) delivered to the customers. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Provide his/her expertise in transportation management </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Use of the technologies to be more efficient and work with the CBS</li> </ul> &nbsp; Contribute to improve Partners and Vendor performance <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor the 3PLs service quality and give feedback to the Operation of Contract manager </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor the good deployment and efficiency of new operational practices with the 3PLs </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to formalize the SOP </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Provide 1st level of support to the 3PL (operational inquiries, data matters etc.) </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Set up and Monitor corrective action plans in agreement with the 4PL HUB manager</li> </ul> &nbsp; Manage operational quality <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Receive non-conformities and complaints and log these in a database</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct root cause analysis on logged issues</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Categorized all non-conformities &amp; complaints using standardized issue codes and reason codes</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Capture claims through non-conformities &amp; complaints management process</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Assess of potential claims and recommendation to the customer</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Assign corrective actions to relevant parties and follow up</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Escalate claim to concerned party</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct 8D analyses for complex claims</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">In case of financial damages follow up with 3PL and insurance until financial settlement</li> </ul> Operate spot quotations <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Define requirements</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Get spot quotation from the 3PL’s panel</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Select provider</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain spot quotation database / matrix</li> </ul> &nbsp; Others <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Any other tasks provided by their Manager</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Adherence to the Company’s Quality Policy and Neutrality Commitment</li> </ul>As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.&nbsp; Please note: &nbsp;Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. </div> </div> </div> </div> <style type="text/css"> .buttontext8a889ca9edd3f301 a{ border: 1px solid transparent; } .buttontext8a889ca9edd3f301 a:focus{ border: 1px dashed #04246a !important; outline: none !important; } </style> <div dir="auto" style=" " class="buttontext buttontext8a889ca9edd3f301 rtltextaligneligible center unmodified backgroundimage backgroundcolor61a70687e2be88e8 linkcolor820ebe4b4de6525c linkhovercolor820ebe4b4de6525c displayDTM "> <div class="inner " style="font-family:custom7f19a880a78c4c03ab3a1; font-size:15px;"> </div> </div>

This job is a Logistics Handling Operations Operator in Petaling Jaya, Malaysia. You might like this job because it offers a dynamic work environment focused on personal growth and provides a chance to ensure smooth global supply chain operations.

    563339            Petaling Jaya, MY              Logistics Handling Operations Operator Malaysia            CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with ou...

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