Explore programs and initiatives designed to foster an inclusive future for all.



Supporting diverse talent

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Career development

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant Propel Program

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.
Source: <a href="https://www.cognizant.com/my/en/about-cognizant" target="_self">cognizant.com</a>

Who We Are

Our values form the bedrock of our culture and define how we work together to serve our stakeholders.
Start with a point of view
I apply my expertise to gain trust, and lead our clients forward.
Seek data, build knowledge
I use facts to guide my actions and decisions.
Always strive, never settle
I act with agility and creativity, determined to stay one step ahead.
Work as one
I deliver ideas that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive
I include, enable and invest in everyone around me.
Do the right thing, the right way
I always make the ethical choice.
Source: <a href="https://www.cognizant.com/us/en/about-cognizant/culture-and-values" target="_self">cognizant.com</a>
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Our Values

Cognizant Technology Solutions is currently seeking a highly skilled Contact Center Engagement Delivery Lead who will be responsible for managing client engagement in Contact Center Domain. Cognizant Moment™ provides Cognizant’s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that shape the world of tomorrow. Cognizant Moment’s global network of ingenuity and creativity, supported by a deep tech engineering background, is delivering hyper-personalized, dynamic experiences Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. Ability to work independently and remotely, with willingness travel for client engagements as needed. Responsibilities: • Engage new client programs and drive the outcomes in existing applications, assigned or provided in technical specifications • Support client demands and engage market leads for new opportunities and drive the overall sales &amp; delivery cycles. • Experience in implementation and day-to-day functions such as running of existing programs, applications, integration, reviewing design ideas, writing, or editing software and code, performing testing activities, and updating documentation • Coordinate activities with other technical and functional areas as required • Work may include sensitive healthcare information, data, trends, or claims • Support other team members, remove technical roadblocks, and suggest new technical solutions • Work with the development team and execute design methods on Contact center project with sizable team • The candidate is expected to coordinate with IT and business support groups for infrastructure needs, QA support and production rollout. Required Skills/Qualifications: • Around 15-18 years of IT experience in customer service technologies including Genesys, Avaya, Cisco and Google Cloud SERVICES, solution design and implementation. Also have experienced omni-channel and AI/ML solutions. • Proven experience in managing client engagement for a larger customer base and should be able to manage a sizable team of 100-to-150-member team. • Experience includes people and project management, enterprise architecture and technical leadership • Experience with Building Client relationships and stakeholder communication with business leadership, vendor and sales • Experience in Project management and delivery management in contact center products • Managing and leading technology mergers as a result of organizational acquisitions • Provided cost savings, solution optimization, process improvement for current organization and previous clients • Six sigma yellow belt trained, green belt project in progress, certified systems IN Project management. • Healthcare, Insurance and Education/e-Learning domain experience • Excellent analytical, communication (oral &amp; written) and interpersonal skills • Highly self-motivated, quick learner, team player, challenge seeker • Good leadership and project execution skills, happy to mentor and share knowledge Preferred Skills/Qualification: • Handled 4-5 large contact center project and with sizable team • Contact Center products knowledge and whole contact center domain knowledge. • Ability to lead the discussion with business and IT stake holders. Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you. #LI-FA1 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. <ul> <li>Cognizant is a global community with more than 300,000 associates around the world.</li> <li>We don’t just dream of a better way – we make it happen.</li> <li>We take care of our people, clients, company, communities and climate by doing what’s right.</li> <li>We foster an innovative environment where you can build the career path that’s right for you.</li> </ul> About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at <a rel="noopener" href="https://www.cognizant.com/us/en" target="_blank">www.cognizant.com</a> Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer:&nbsp; Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

This job is about leading client engagements at a contact center. You might like this job because it combines tech innovation with team management, allowing you to create personalized customer experiences while working with a talented team!

Cognizant Technology Solutions is currently seeking a highly skilled Contact Center Engagement Delivery Lead who will be responsible for managing client engagement in Contact Center Domain.  Cognizant Moment™ provides Cognizant’s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to dri...

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