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This job is for an IT Service Desk Technician who speaks Korean. You might like this job because you’ll help retail stores solve tech issues, work in a dynamic environment, and be part of a supportive team at Cognizant.
Undisclosed
Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Job Description:
Educational Requirement:
Associates degree preferred, HS Diploma required
Candidate Qualification:
- 1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.
- 2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.
- Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.
Core Competencies:
- Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
- Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
- HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
- Network connectivity, dial up and wireless systems troubleshooting skills
- Knowledge on active directory, domain controllers, password reset tools, etc.
- Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
- Work experience with Global clients (preferred)
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- Willing to work in a 24x7 environment
- Understanding Contact/call center metrics
- 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Handle L1/L1.5 calls originating from Retail Stores
- Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
- Create & Update Knowledge Document
- Work with L2 team on improving L1/L1.5 Resolution
- Perform approved L2 troubleshooting steps
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Job Requirements
Company Benefits
Supporting diverse talent
Explore programs and initiatives designed to foster an inclusive future for all.
Career development
We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.
Cognizant Propel Program
This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
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