Explore programs and initiatives designed to foster an inclusive future for all.



Supporting diverse talent

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Career development

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant Propel Program

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.
Source: <a href="https://www.cognizant.com/my/en/about-cognizant" target="_self">cognizant.com</a>

Who We Are

Our values form the bedrock of our culture and define how we work together to serve our stakeholders.
Start with a point of view
I apply my expertise to gain trust, and lead our clients forward.
Seek data, build knowledge
I use facts to guide my actions and decisions.
Always strive, never settle
I act with agility and creativity, determined to stay one step ahead.
Work as one
I deliver ideas that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive
I include, enable and invest in everyone around me.
Do the right thing, the right way
I always make the ethical choice.
Source: <a href="https://www.cognizant.com/us/en/about-cognizant/culture-and-values" target="_self">cognizant.com</a>
&nbsp;

Our Values

<div> Job Description:<o:p></o:p> Educational Requirement:<o:p></o:p> Associates degree preferred, HS Diploma required<o:p></o:p> Candidate Qualification:<o:p></o:p> <ul> <li>1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.<o:p></o:p></li> <li>2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.<o:p></o:p></li> <li>Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.<o:p></o:p></li> </ul> Core Competencies:<o:p></o:p> <ul> <li>Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.<o:p></o:p></li> <li>Technical proficiency with MS operating systems and MS suites, desktop and mobile applications<o:p></o:p></li> <li>HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems<o:p></o:p></li> <li>Network connectivity, dial up and wireless systems troubleshooting skills<o:p></o:p></li> <li>Knowledge on active directory, domain controllers, password reset tools, etc.<o:p></o:p></li> <li>Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud<o:p></o:p></li> <li>Work experience with Global clients (preferred)<o:p></o:p></li> <li>Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision<o:p></o:p></li> <li>Willing to work in a 24x7 environment<o:p></o:p></li> <li>Understanding Contact/call center metrics<o:p></o:p></li> <li>12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)<o:p></o:p></li> <li>Customer-service oriented with a problem-solving attitude<o:p></o:p></li> <li>Excellent written and verbal communications skills<o:p></o:p></li> </ul> <o:p> </o:p>Detailed Role &amp; Responsibilities:<o:p></o:p> <ul> <li>Handle L1/L1.5 calls originating from Retail Stores<o:p></o:p></li> <li>Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.<o:p></o:p></li> <li>Create &amp; Update Knowledge Document<o:p></o:p></li> <li>Work with L2 team on improving L1/L1.5 Resolution<o:p></o:p></li> <li>Perform approved L2 troubleshooting steps<o:p></o:p></li> </ul> About Cognizant:<o:p></o:p> Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.<o:p></o:p> #LI-CTSAPAC<o:p></o:p> </div> The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. <ul> <li>Cognizant is a global community with more than 300,000 associates around the world.</li> <li>We don’t just dream of a better way – we make it happen.</li> <li>We take care of our people, clients, company, communities and climate by doing what’s right.</li> <li>We foster an innovative environment where you can build the career path that’s right for you.</li> </ul> About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at <a rel="noopener" href="https://www.cognizant.com/us/en" target="_blank">www.cognizant.com</a> Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer:&nbsp; Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

This job is for an IT Service Desk Technician who speaks Korean. You might like this job because you’ll help retail stores solve tech issues, work in a dynamic environment, and be part of a supportive team at Cognizant.

 Job Description: Educational Requirement: Associates degree preferred, HS Diploma required Candidate Qualification:  

-1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree. 

-2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma. 

-Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft S...

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