PERSOL Malaysia

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.&nbsp;
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.&nbsp;
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.&nbsp;

For more information, please visit www.persolkelly.com&nbsp;

About PERSOLKELLY

Work and Smile
Working life is a journey of growth and creation.
We all have big dreams, and there are many different paths to success.
Thus, we need to make our own choices from a range of diversified work opportunities.
Our vision is to enrich society so that all work leads to lives of happiness.

<h3>Our Values</h3>
[ Authentic ] Respond every issue sincerely
[ Customer-Focused ] Always be a reliable partner and strive to go beyond our customer’s expectations
[ Professionalism ] Have high spirit and keep on shining
[ Teamwork ] Respect the diversity and maximize the achievement of organizations
[ Innovative ] Think, Act and Joy in changing

Our Culture: Work and Smile

&nbsp;Job Description
The IT Service Desk Analyst (Japanese Speaking) provides remote first-line technical support to internal users, ensuring prompt and effective resolution of IT issues via phone, email, chat, and ticketing systems. Proficiency in Japanese and English is required to support users in Japan.
Responsibilities:
<ul>
<li>Serve as the initial remote point of contact for IT-related queries, incidents, and requests from end users through various communication channels.</li>
<li>Deliver high-quality technical support in both Japanese and English, ensuring clear and effective communication.</li>
<li>Remotely troubleshoot and resolve hardware, software, network, and application issues, escalating to higher-level support when necessary.</li>
<li>Accurately log all incidents and service requests in the IT ticketing system, monitor progress, and ensure timely resolution and closure.</li>
<li>Follow standard operating procedures and contribute to the development and maintenance of knowledge base articles and documentation in Japanese and English.</li>
<li>Identify recurring issues and recommend improvements to enhance the remote user experience.</li>
<li>Maintain a high level of customer service and professionalism in all remote interactions. Adhere to company policies regarding information security, data privacy, and IT governance.</li>
<li>Perform other duties as assigned by the Company.</li>
</ul>

This job is for an IT Service Desk Analyst who helps users with tech problems over the phone, email, and chat. You might like this job because it allows you to use both Japanese and English while solving IT issues and improving user experience!

Japanese-Language Proficiency Testing

Japanese Language

 Job Description
The IT Service Desk Analyst (Japanese Speaking) provides remote first-line technical support to internal users, ensuring prompt and effective resolution of IT issues via phone, email, chat, and ticketing systems. Proficiency in Japanese and English is required to support users in Japan.
Responsibilities:



-Serve as the initial remote point of contact for IT-related queries, incidents, and requests from end users through various communication channels.


-Deliver high-qu...

IT Service Desk Analyst (Japanese Speaking)

PERSOL Malaysia

Technical Service Desk - Japanese Speaker

Transcosmos (Malaysia) Sdn Bhd

Help Desk Support Specialist

Dadeland Animal Hospital

IT Service Desk Technician

Score Group Limited

Helpdesk & Support Talent. The First Line of Defense. (Salary RM 3,000 - RM 9,000+)

Hiredly

Technical Support Expert - Hybrid (Mandarin speaker）

Agensi Pekerjaan Right Recruit

IT Support

Stampede Solution

Application Support Executive

Silverlake Innovation Partners Sdn Bhd

Software Support

TechDevs

L1 Support Engineer

NEX CORPORATEIT SDN.BHD.

Company Profile

PERSOL Malaysia