Job Description

The Client Services Coordinator is responsible for delivering exceptional customer experience by managing front desk operations, handling client inquiries, and ensuring smooth day-to-day interactions. This role acts as the first point of contact, representing the company’s brand with professionalism and efficiency.

Key Responsibilities

• Greet and assist clients in a friendly and professional manner 
• Manage front desk operations, including check-ins and appointments 
• Handle client inquiries via phone, email, and in-person 
• Coordinate schedules, bookings, and service arrangements 
• Maintain accurate client records and update systems accordingly 
• Resolve client issues promptly and escalate when necessary 
• Support sales or membership-related inquiries when required 
• Ensure the reception area is clean, organized, and welcoming 
• Collaborate with internal teams to enhance overall client experience

Job Requirements

Requirements

• Minimum SPM/Diploma in Business Administration, Hospitality, or related field 
• Prior experience in customer service or front desk roles is an advantage 
• Strong communication and interpersonal skills 
• Professional appearance and positive attitude 
• Good organizational and multitasking abilities 
• Basic computer skills (MS Office / booking systems) 
• Fluency in English and Mandarin (spoken & written) is required to effectively serve a diverse client base

Skills