Job Description

Key Responsibilities

Guest Service & Front Desk Operations

• Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Manage the spa schedule and ensure smooth coordination with therapists on duty.
• Promote and upsell spa treatments, products, and packages to maximize revenue.

Night Shift Duties

• Handle late-night walk-in guests and last-minute bookings.
• Ensure all daily transactions, reports, and records are accurately completed before closing.
• Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.
• Monitor and report any irregularities, safety, or maintenance issues to management.
• Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

• Record guest preferences and feedback to enhance future visits.
• Maintain proper stock levels of spa retail items and amenities.
• Prepare daily sales and activity reports for the Spa Manager.
• Ensure confidentiality and professionalism in all guest interactions.

Work Schedule

• Operation Hour: 10:00 AM - 6:00 AM (Schedule subject to operational needs)
• 2 days off a week

Job Requirements

Requirements

• Minimum SPM
• Previous experience in a hotel, spa, or wellness center front desk is an advantage.
• Excellent communication and customer service skills.
• Able to work independently with minimal supervision during night hours.
• Fluent in English and Bahasa Malaysia
• Pleasant personality, well-groomed, and service-oriented.
• Willing to work night shifts, weekends, and public holidays.
• knowledge of computer is must

Skills