Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
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Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
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Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1462634EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="14626343" class="apply_now_link btn btn_primary"> Apply Now </a> </div> Job Title:Advisor I, Customer Service – FilipinoJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2>Essential Functions/Core Responsibilities&nbsp;</h2>• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)&nbsp;&nbsp;&nbsp;• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer&nbsp;&nbsp;&nbsp;• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer&nbsp;&nbsp;&nbsp;• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures&nbsp;&nbsp;&nbsp;• Maintain basic knowledge of client products and/or services&nbsp;&nbsp;&nbsp;• Prepare complete and accurate work including appropriately notating accounts as required&nbsp;&nbsp;&nbsp;• Participate in activities designed to improve customer satisfaction and business performance&nbsp;&nbsp;&nbsp;• Offer additional products and/or services&nbsp;&nbsp;&nbsp;• Track, document and retrieve information in call tracking database&nbsp;&nbsp;&nbsp;• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff&nbsp;&nbsp;&nbsp;<h2>Candidate Profile&nbsp;</h2>• High school diploma with three to six months of relevant experience preferred&nbsp;&nbsp;&nbsp;• Courteous with strong customer service orientation&nbsp;&nbsp;&nbsp;• Strong computer navigation skills and PC Knowledge&nbsp;&nbsp;&nbsp;• Ability to effectively communicate, both written and verbally&nbsp;&nbsp;&nbsp;• Dependable with strong attention to detail&nbsp;&nbsp;&nbsp;• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly&nbsp;&nbsp;&nbsp;• Tolerance for repetitive work in a fast-paced, high production work environment&nbsp;&nbsp;&nbsp;• Ability to work as a team member, as well as independently&nbsp;&nbsp;&nbsp;• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner&nbsp;&nbsp;&nbsp;• Ability to rotate shifts, as needed&nbsp;&nbsp;&nbsp;• Based on location and/or program, additional experience/skills may be required&nbsp;&nbsp;&nbsp;*Job requirements may vary by country and will not contravene any local laws<h2>Career Framework Role&nbsp;</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.&nbsp; Works with close supervision and clearly defined procedures.&nbsp; Starting to demonstrate familiarity with client terminology, operating standards and procedures.&nbsp; Starter without sustained metric performance levels.<h2>Supplemental Geographical Information </h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION&nbsp;&nbsp;&nbsp;PHILIPPINES&nbsp;&nbsp;• Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally&nbsp;&nbsp;&nbsp;INDIA&nbsp;&nbsp;• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently&nbsp;<h2>Disclaimer&nbsp;&nbsp; </h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:MYS Kuala Lumpur Nu Tower 2Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1462634EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="14626343" class="apply_now_link btn btn_primary"> Apply Now </a> </div>

This job is an Advisor I, Customer Service role aimed at assisting customers with product inquiries. You might like this job because it offers the opportunity to provide customer support and enhance satisfaction levels. 

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Concentrix Cvg Malaysia