Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
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Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1601354EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16013540" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Associate, Sales Support (EMEA Hours)Job DescriptionAssociate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: • Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.<ul><li>Escalate clients' requests and complaints to appropriate channels.</li><li>Update clients about their requests and complaints status accordingly</li><li>Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.</li><li>Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"</li><li>Escalating issues which are beyond the training level provided.</li><li>Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication</li><li>Engage with internal &amp; external parties to understand requirements for execution</li></ul><h2>Requirements</h2><ul><li>Minimum 3 years experience in Customer Service</li><li>Have an understanding about E-commerce.</li><li>Understand Software and Hardware</li><li>Excellent verbal and written communication skills in English</li><li>Education level: Diploma and above</li><li>Minimum 2 years experience in IT or relevant experiences</li><li>Be familiar with the Computer and Laptop</li><li>Able to support EMEA hour: 1pm - 10 pm</li><li></li></ul>Welcomed Skills (WANTS)<ul><li>Basic knowledge about Excel</li><li>Basic knowledge about any programming languages</li><li>Have sales representative experience.</li><li>Having technical customer support is an advantage.</li><li>Basic mathematical skills</li><li>Be able to work in a multinational team and be a team player</li><li>Have a problem solving and critical thinking mind.&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>Location:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="e68d227498a1b0db050740fa69b0149f" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1601354EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16013540" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is a Sales Support Associate focusing on helping customers with SAP products during EMEA hours. You might like this job because you get to engage with clients, solve issues, and work in a multinational team while honing your tech skills!

 Apply Now  Job Title:Associate, Sales Support (EMEA Hours)Job DescriptionAssociate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
• Incoming Tickets
In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.

-Escalate clients' requests and complaints to appropriate channels.

-Update clients about their requests and complaints status accordingly

-Gath...

Associate, Sales Support (EMEA Hours)

Concentrix Cvg Malaysia

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Concentrix Cvg Malaysia