Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
&nbsp;
Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1613914EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16139140" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Microsoft SCIM Malaysia Senior EngineerJob DescriptionThe Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.<h2>Essential Functions/Core Responsibilities&nbsp;</h2><ul><li>Provides the most technical advanced support by handling complex customer cases, while under minimal supervision</li><li>Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors</li><li>Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products</li><li>Extensive knowledge of the organization, products, and/or services is required</li><li>Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed</li><li>Solve problems that are generally unstructured and require extensive use of conceptual thinking skills</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Clarify customer requirements; probe for understanding</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift</li><li>Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader</li><li>Provide reporting analysis as necessary</li></ul>&nbsp;&nbsp;&nbsp;<h2>Candidate Profile&nbsp;</h2><ul><li>Associate’s Degree in related technical discipline with three to five years of related technical experience preferred</li><li>Achieve and maintain recognized and applicable technical certification(s)</li><li>Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)</li><li>Advanced knowledge of client technical systems</li><li>Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Ability to learn including strong problem solving skills</li><li>Dependable with proficient attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Ability to work as a team member, as well as independently with minimal supervision</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Able to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul>&nbsp;&nbsp;&nbsp;<h2>Career Framework Role&nbsp;</h2>Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).&nbsp; Does not have any outstanding disciplinary, attendance or performance issues.&nbsp; Analyzes process-related problems and suggest possible solutions.&nbsp; Guides and trains junior team member and facilitates their work.&nbsp; Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work.&nbsp; Client feedback must be favorable for progression to this level.&nbsp; Opportunity to progress here is dependent on business needs.&nbsp; Call handling tasks may be required as business needs dictate.&nbsp;&nbsp;<h2>Supplemental Geographical Information</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:PHILIPPINES&nbsp;&nbsp;• Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent• Ability to learn client technical systems• Ability to think clearly and can explain complex issues effectively, both written and verbally• Can train others&nbsp;&nbsp;&nbsp;UNITED STATES• Adaptability to continuous learning/education and strong problem solving skills&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;INDIA&nbsp;&nbsp;• SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area• Able to add value to the program by identifying improvement areas• Ability to effectively communicate, both written and verbally&nbsp;• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries&nbsp;&nbsp;• Should be able to resolve customer queries independently&nbsp;&nbsp;&nbsp;<h2>Disclaimer&nbsp;&nbsp; </h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:MYS Kuala Lumpur Nu Tower 2Language Requirements:MandarinTime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="e68d227498a1b0db050740fa69b0149f" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1613914EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16139140" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is for a Senior Engineer in Technical Support at Microsoft SCIM in Malaysia. You might like this job because it involves solving complex tech issues and coaching others, making it great for problem-solvers who love helping people!

 Apply Now  Job Title:Microsoft SCIM Malaysia Senior EngineerJob DescriptionThe Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.Essential Functions/Core Responsibilities 

-Provides the most technical advanced support by handling complex customer cases, while under minimal supervision

-Respond to escalated and unresolved calls, and questions fro...

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