Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
&nbsp;
Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1627514EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16275140" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Sr. SME, OperationJob DescriptionThe Sr. SME, Operations provides floor support, learning sessions, coaching &amp; feedback to agents (Subject Matter Expert).<h2>Essential Functions/Core Responsibilities</h2><ul><li>Provide floor support, learning sessions, coaching &amp; feedback to agents (Subject Matter Expert).</li><li>Assists in driving metrics of the team</li><li>Monitor closure of service levels regularly.</li><li>Ensure prompt escalations to Team Captain.</li><li>Supervise team in the absence of the Team Captain.</li><li>Monitor performance and quality scores of team.</li><li>Take production calls as well as escalated calls.</li></ul><h2>Career Framework Role&nbsp;</h2>Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).&nbsp; Does not have any outstanding disciplinary, attendance or performance issues.&nbsp; Analyzes process-related problems and suggest possible solutions.&nbsp; Guides and trains junior team member and facilitates their work.&nbsp; Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work.&nbsp; Client feedback must be favorable for progression to this level.&nbsp; Opportunity to progress here is dependent on business needs.&nbsp; Call handling tasks may be required as business needs dictate.&nbsp;&nbsp;&nbsp;<h2>Supplemental Geographical Information</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:&nbsp;&nbsp;&nbsp;UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION&nbsp;&nbsp;&nbsp;PHILIPPINES&nbsp;&nbsp;• Minimum of two years of college education with at least 12 to 18 months of call center experience&nbsp;&nbsp;• Ability to think clearly and can explain complex issues effectively, both above average written and verbally• Demonstrate product expertise• Dependable with proficient attention to detail and ability to solve complex issues• Can train others&nbsp;&nbsp;&nbsp;INDIA&nbsp;&nbsp;• Able to add value to the program by identifying improvement areas• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h2>Disclaimer&nbsp;&nbsp; </h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOLanguage Requirements:Time Type:Full time2025-07-31If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="e68d227498a1b0db050740fa69b0149f" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1627514EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16275140" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is for a Senior Subject Matter Expert in Operations. You might like this job because you’ll coach and support agents, solve complex issues, and directly influence team performance. It’s an exciting role with lots of responsibility!

 Apply Now  Job Title:Sr. SME, OperationJob DescriptionThe Sr. SME, Operations provides floor support, learning sessions, coaching and feedback to agents (Subject Matter Expert).Essential Functions/Core Responsibilities

-Provide floor support, learning sessions, coaching and feedback to agents (Subject Matter Expert).

-Assists in driving metrics of the team

-Monitor closure of service levels regularly.

-Ensure prompt escalations to Team Captain.

-Supervise team in the absence o...

Sr. SME, Operation

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Concentrix Cvg Malaysia