Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.

Financial wellness

Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training

Flexibility and work-life balance

Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.

Health and personal development

Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.

Extra perks

Concentrix Cvg Malaysia 

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
&nbsp;
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.&nbsp;


Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&amp;A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times. &nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Who We Are

Doing right DNA
In everything we do, we believe in doing right by and for people – our game-changers, our clients, their customers, our communities, our planet. It’s not a policy or program, it’s just who we are. Built on a culture that transcends borders and hierarchies, our commitment to fostering diverse perspectives, being a sustainable business, and uplifting our communities makes us more than just a place to work, or a provider to contract with. We’re a place to belong and a partner for the journey.&nbsp;

Game-changing mindset
We’re game-changers. Contrarians who challenge the status quo, who dare to dream what could be, and are bold and brave enough to make it happen. We believe that good enough is never good enough. We’re on a mission to power the world’s best brands today and into the future. In this rapidly changing environment, where customer expectations are evolving faster than light, we invest in and illuminate what’s coming around the bend before most people see the need. We’re driven by an insatiable need to push the limits of what it means to provide end-to-end solutions, innovation, and change the game like no one else can. It’s not just what we know, it’s who we are.&nbsp;

Technology for good
We believe in technology with a purpose: to create richer, more repeatable, end-to-end experiences. Technology is not a substitute for human connection. Combined with human ingenuity they become a force for good and have incredible power to enhance enterprise transformation. Solutions that are smart and intuitive, that anticipate and drive business outcomes.&nbsp;

The power of one
Easy. Personal. Seamless. That’s how every brand interaction should feel. With the most robust and comprehensive toolkit in the industry, we design, build, and run end-to-end, fully integrated solutions, at scale, across the entire enterprise. Whether your experience spans channels, technology, or even oceans —we’ve got you covered. That’s the power of one partner.&nbsp;
&nbsp;
Global presence, local relevance
Whether you’re a small company with big ambition or a leading multinational brand, we make it our business to know the culture, regulation, and language of your local markets. That means your global experience is relevant, no matter where it happens. And our locations: virtually everywhere.&nbsp;

Source: <a href="https://www.concentrix.com/about/" target="_self">Concentrix Website</a>

Our Values

<div data-rocket-location-hash="01625f60094c6195991ab2ef529e0c5c" class="more-link top"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1629880EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16298800" class="apply_now_link btn btn_primary">Apply Now</a> </div> Job Title:Sr. Specialist, Sales Support (Japanese Speaker)Job DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sr. Specialist, Sales Support (Japanese Speaker) to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!You Will<ul><li>Follow established processes approved by the client and service motion leads</li><li>Maintain quality in delivery as per the expectations of each process or motion</li><li>Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics</li><li>Ensures the integrity of client information maintained in the database systems</li><li>Updating and managing Excel spreadsheets</li><li>Dealing with external and internal queries in a professional, client orientated manner</li><li>Performs QA self-check and peers-check</li><li>Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement</li><li>Seeks counsel and guidance from more senior Sales Support staff and management, as needed.</li><li>Prioritizes tasks to meet deadlines, paying attention to details</li><li>Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration</li><li>Effectively maintain and improve Knowledge Base Tool</li><li>Effectively identify and call out operational risks to management for review and consideration</li><li>Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role</li><li>Other duties, as assigned</li></ul>&nbsp;You Are/Have<ul><li>A local Malaysian citizen</li><li>Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred (Fresh grad is encouraged to apply!)</li><li>Specialist: Graduates with a Diploma/Degree, from 2-3 years of relevant working experience preferred</li><li>Sr. Specialist: Graduates with a Diploma/Degree, from 3-4 years of relevant working experience preferred</li><li>Proficient in Japanese and English communication </li><li>Certified in JLPT N2 or N1</li><li>Advance knowledge in Microsoft Office suite (Word, Excel)</li><li>Strong attention to detail</li><li>Possess effective verbal and written communication skills</li><li>Handle confidential information with complete integrity</li><li>Prior experience working independently with team-player mindset</li><li>Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines</li><li>Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction</li><li>Ability to clearly articulate issues and challenges, and propose ideas or solutions</li><li>Proven ability to focus on customer needs and communicate with higher level staff, as needed</li><li>Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)</li><li>Prior experience in following scripts and/or processes according to contractual agreements</li><li>Proven success in multi-tasking, prioritizing, and managing time effectively</li><li>Ability to follow established procedures and practices</li><li>Proven success and aptitude to learn new technology and data</li></ul>&nbsp;Privacy and Information security<ul><li>Adhere security requirements in the process.</li><li>Protect the privacy of personal information.</li></ul>&nbsp;Our Benefits and Perks<ul><li>Group Term Life Insurance</li><li>Group Health Insurance with coverage for dependents</li><li>Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)</li><li>Employee Assistance Program</li><li>Rewards and Recognition Program</li><li>Learning and Development Program</li><li>Fun &amp; Diversity Employee Engagement</li></ul>&nbsp;Accommodation and DiversityWe have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.&nbsp;Other information<ul><li>Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Friday.</li><li>Working Hours: Monday to Friday, 9:00 AM - 6:00 PM </li><li>Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.</li></ul>If this sounds like an interesting opportunity, hit apply!&nbsp;*Only shortlisted candidates will be contacted.Location:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required), Japanese (Required)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a> <div data-rocket-location-hash="e68d227498a1b0db050740fa69b0149f" id="gd-apply-action-wrapper" class="action more-link bottom"> <a href="https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1629880EXTERNALENGLOBAL&amp;step=1&amp;utm_source=jobs.concentrix.com" target="_blank" data-originalid="16298800" class="apply_now_link btn btn_primary">Apply Now</a> </div>

This job is a Sr. Specialist in Sales Support where you&#x27;ll help top tech brands grow. You might like this job because you&#x27;ll gain valuable training, work with a diverse team, and communicate in both Japanese and English. It’s a great step for your career!

 Apply Now  Job Title:Sr. Specialist, Sales Support (Japanese Speaker)Job DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Sales Support (Japanese Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, custo...

Sr. Specialist, Sales Support (Japanese Speaker)

Concentrix Cvg Malaysia

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