Cove Circuit

Founded in 2017, COVE entered the market as an esports brand that aimed to create a place called home, a safe haven for all gamers, and that is what they did and will continue to do.

Over the years, COVE has built a reputation as the first-movers, giving Malaysia’s gaming community many memorable moments, whether it be through the 1st of its kind Cove Hub, a highly rated simracing esports hub developed to support aspiring and casual gamers, or their Cove Agency, a creative marketing and event company best known for their ideation, conceptualization and execution of the biggest simracing event in Malaysia, 3 years running.

COVE’s mission is not only to raise the bar, but also to bring out the gamer in you, and its vision? To be a way of life.

About Us

They say you have to play with the best, to be the best.&nbsp;
&nbsp;
Therefore, we first began our journey back in 2017 with first providing the market &amp; community with the best possible esports centre, Cove Hub located in Bandar Sunway – equipped with cutting edge gaming hardware, equipment and even a mini co-working space, the Hub provides the best possible conditions and support for our local teams, players and gaming entrepreneurs to thrive. Our Hub is currently voted as one of the best Simracing SEsports Hub in South East Asia in terms of hardware and equipment specifications. 
COVE HUB Management Division 
<ul>
<li>Short gaming courses: Training regiments/programmes for Colleges &amp; Universities.&nbsp;</li>
<li>Total support of esports clubs &amp; teams.&nbsp;&nbsp;</li>
<li>Tech &amp; Digital workshops and career talks.&nbsp;</li>
<li>Events &amp; advertising space for corporate functions &amp; sponsors.&nbsp;</li>
<li>Budget and schedule planning (event flow &amp; timeline)&nbsp;</li>
<li>Official tournament venue.&nbsp;</li>
</ul>
 Secondly, we’ve established and partnered up with a group of event specialists that have professionally managing events for over 10 years from corporate events, festivals or parties and of course, Esports events such as The Major League Dota 2 tournament held in Johor in 2017, the Infinite Series 2018 &amp; 2019 and The Toyota Velocity Esports Championship 2018 - 2020.
Some of our services we offers are:&nbsp;

COVE EVENTS Management Division 
<ul>
<li>Tournament Conceptualization and Structuring&nbsp;</li>
<li>Stage Design Mock Up &amp; Furnishing&nbsp;</li>
<li>Technical Support (Sound, Lighting, Staging)&nbsp;</li>
<li>Hardware Support (PC, Consoles, Server &amp; Broadband, Racing Sims)&nbsp;</li>
<li>Budget Planning &amp; Scheduling (Event Flow &amp; Timeline)&nbsp;</li>
<li>Branding &amp; Marketing Consultation&nbsp;</li>
</ul>
 COVE MEDIA TEAM Content Division &nbsp;
<ul>
<li>Live Streaming (Facebook, Youtube, Twitch)&nbsp;</li>
<li>Scriptwriting&nbsp;</li>
<li>Content Planning&nbsp;</li>
<li>Broadcasting &amp; Production&nbsp;</li>
<li>Gaming Talent Management&nbsp;</li>
<li>Event Crews (Casters, Marshals, Analyzers, MC, Commentators)&nbsp;</li>
</ul>

Our Story & Services

<h2>Job Title</h2>
Retail Operations Executive, Gaming Venue Operations
<h2></h2>
<h2>Company</h2>
Cove Circuit
<h2></h2>
<h2>Location</h2>
Bandar Sunway HQ, with branch visits to Bandar Sunway and Cyberjaya
<h2></h2>
<h2>Salary</h2>
RM3,000 to RM4,200 per month, based on experience and fit
<h2></h2>
<h2>Working Arrangement</h2>
5 working days per week, rostered based on retail operations needs
This role may include selected weekends or late operational support when required. Rest days will be scheduled in advance.

About Cove Circuit
Cove Circuit is a Malaysia-based esports and gaming entertainment company operating sim racing, console, and PC gaming venues.
We currently operate branches in Bandar Sunway and Cyberjaya, with daily retail operations running from afternoon until late night.
We are looking for a Retail Operations Executive to help manage and improve day-to-day branch operations.
This role is not a desk-only admin job. It is for someone who can follow up, chase people, check details, visit branches, and make sure issues are properly closed.

Role Summary
You will support Cove Circuit’s retail operations across both branches.
You will work with Team Leaders, Supervisors, Part-Timers, Admin, and Management to ensure branch operations run properly.
Your main job is to make sure branches are staffed, issues are followed up, payroll inputs are checked, SOPs are followed, and problems do not get ignored.

<h2>Key Responsibilities</h2>
Branch Operations
<ul>
<li>Follow up with Team Leaders and Supervisors on daily branch operations</li>
<li>Track branch issues, repairs, cleaning needs, customer complaints, and staffing gaps</li>
<li>Conduct branch visits and operational spot checks</li>
<li>Ensure branch SOPs are followed</li>
<li>Help identify repeated branch problems and propose practical fixes</li>
<li>Escalate serious issues clearly to management</li>
</ul>
Staff and Payroll Coordination
<ul>
<li>Check part-timer attendance and payroll inputs submitted by Team Leaders</li>
<li>Support Team Leaders with part-timer hiring and interview coordination</li>
<li>Monitor staff lateness, no-shows, and branch manpower issues</li>
<li>Support retail staff discipline follow-up when needed</li>
<li>Coordinate with Admin for payroll, claims, and records</li>
</ul>
Follow-Up and Reporting
<ul>
<li>Maintain simple trackers for retail issues and pending tasks</li>
<li>Follow up until issues are properly closed</li>
<li>Communicate clearly through WhatsApp, calls, and Google Sheets</li>
<li>Make sure important branch matters do not get missed</li>
</ul>
Working Style and Flexibility
This role is based around retail operations, so the schedule is not a normal 9-to-6 office rhythm.
You may need to support selected weekends, late operational issues, or urgent branch escalations when needed.
However, this is not an “always online” role.
Urgent matters include:
<ul>
<li>branch cannot open or close properly</li>
<li>staff no-show affects operations</li>
<li>payment or booking issue affects customers</li>
<li>serious customer complaint</li>
<li>equipment issue affecting customer experience</li>
<li>safety or security issue</li>
</ul>
Routine matters should be handled during working hours.

&nbsp;
How to Apply
Apply with your CV and include:
<ul>
<li>expected salary</li>
<li>earliest start date</li>
<li>notice period</li>
<li>one example of an outlet, branch, staff, payroll, roster, or customer issue you handled</li>
</ul>
Send your application to:
WhatsApp: 012-805 7017 Email: racedirector@covecircuit.com
Generic applications will not be prioritised.

This job is a Retail Operations Executive for a gaming venue. You might like this job because you’ll be hands-on, solving branch issues, coordinating staff, and ensuring everything runs smoothly across locations in Bandar Sunway and Cyberjaya.

Kerja ini adalah sebagai Retail Operations Executive di Cove Circuit, di mana anda akan membantu mengurus operasi harian cawangan permainan. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi dengan pasukan serta penyelesaian masalah secara langsung untuk memastikan pengalaman pelanggan yang lancar.

Team Leadership

Willingness To Learn

eSports

Retail Operations

Retail Management

Retail Experience

Team Oriented

Coordinating

Vendor Management

Job Title
Retail Operations Executive, Gaming Venue Operations

Company
Cove Circuit

Location
Bandar Sunway HQ, with branch visits to Bandar Sunway and Cyberjaya

Salary
RM3,000 to RM4,200 per month, based on experience and fit

Working Arrangement
5 working days per week, rostered based on retail operations needs
This role may include selected weekends or late operational support when required. Rest days will be scheduled in advance.

About Cove Circuit
Cove Circuit is a Malaysia-based espo...

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