Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off

Helps you plan for the future with employer-matched contributions to your retirement fund.

Retirement Savings Plan

Provides confidential support for personal and professional challenges, including counseling and resources.

Employee Assistance Program

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Professional Development Opportunities

KLK Land Sdn Bhd

<p>KLK Land Sdn Bhd (KLK Land) is the property development arm of Kuala Lumpur Kepong Berhad (KLK), a leading plantation company listed on the Main Market of Bursa Malaysia Securities Berhad. Since the 1990s, KLK Land has been actively involved in residential and commercial developments through strategic joint ventures, and today focuses on building sustainable, well-planned townships in Bandar Seri Coalfields and Caledonia.&nbsp;</p>

About Us

<h2><strong>Our Vision</strong></h2>
<p></p>
<p>We envision the realisation of an ecosystem of products, services, sustainability, people and organisation that positions KLK Land as The Nation’s Preferred Property Developer, and strive to uphold our core values, which collectively advance our pursuit of this promise.&nbsp;</p>
<p></p>
<h2><strong>Our Mission</strong></h2>
<p></p>
<h3><strong>To Deliver Quality Products &amp; Services</strong></h3>
<p>We aim to produce meticulous results that echoes from one project to another.</p>
<h3><strong>To Create Sustainable Communities</strong></h3>
<p>We hope to cultivate a sense of perpetuity in all we do for the community now, and for years to come.</p>
<h3><strong>To acknowledge and appreciate the talents and contributions of our stakeholders</strong></h3>
<p>We aim to produce meticulous results that echoes from one project to another.</p>

Our Vision & Mission

<p>&nbsp;<strong>Customer Service &amp; Experience</strong></p>
<ul>
<li>Supervise daily customer service counter operations to ensure smooth and efficient service.</li>
<li>Handle escalated customer complaints, feedback, and enquiries in a professional and timely manner.</li>
<li>Ensure service standards and SOPs are consistently followed by the team.</li>
</ul>
<p><strong>Team Supervision &amp; Training</strong></p>
<ul>
<li>Lead, train, and coach customer service staff to deliver quality service.</li>
<li>Schedule duty rosters and ensure adequate staffing coverage.</li>
<li>Monitor staff performance and provide guidance for improvement.</li>
</ul>
<p><strong>Customer Service Operations &amp; Support</strong></p>
<ul>
<li>Manage customer service functions including information services, lost &amp; found, gift redemptions, and counter promotions.</li>
<li>Support marketing and promotional activities, including events, campaigns, and festive programs.</li>
<li>Coordinate with tenants, security, and operations teams to resolve customer-related matters.</li>
</ul>
<p><strong>Reporting &amp; Administration</strong></p>
<ul>
<li>Prepare reports on customer feedback, enquiries, and service performance.</li>
<li>Monitor service levels and highlight issues with recommendations for improvement.</li>
<li>Maintain proper documentation and accurate records of customer service activities.</li>
</ul>
<p></p>

This job is a Customer Service Executive at a retail mall where you&#x27;ll oversee daily operations and handle customer complaints. You might like this job because you’ll train a team, support events, and make shopping enjoyable for everyone!

Kerja ini adalah sebagai Eksekutif Khidmat Pelanggan di pusat membeli-belah. Anda mungkin berminat dengan kerja ini kerana anda akan memimpin pasukan, menyelesaikan aduan pelanggan, dan memastikan pengalaman membeli-belah yang memuaskan. Ini adalah peluang untuk berkembang dalam dunia perkhidmatan pelanggan!

Communication

Influencing Skills

Interpersonal Communications

_Customer Service and Experience



-Supervise daily customer service counter operations to ensure smooth and efficient service.


-Handle escalated customer complaints, feedback, and enquiries in a professional and timely manner.


-Ensure service standards and SOPs are consistently followed by the team.

Team Supervision and Training



-Lead, train, and coach customer service staff to deliver quality service.


-Schedule duty rosters and ensure adequate staffing coverage.


-Monitor staff ...

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Company Profile

KLK Land Sdn Bhd