Strategically located at KL Sentral with a lot of access to public transports and food options

Location

Our HQ is located in KL and we have a branch in Penang

HQ & Branch

In addition to annual leave, we offer medical coverage

Wellbeing benefits

CXL Group

Providing innovative human resource solutions through the use of shared resources, knowledge, experience, technology and ultimately, empowering businesses and people.

Our Mission

Transparent and honest in all business dealings to build trust and strong relationships, valuing the diverse strengths of our people and fostering a supportive environment where we grow together as individuals and as a company&nbsp;&nbsp;

Our Values

&nbsp;Customer
<ul>
<li>To build excellent relationships with key customers by delivering a high quality of service and technical support.</li>
<li>To develop and maintain strong stakeholder management with key internal and external stakeholders.</li>
<li>To work in partnership with colleagues across functional departments to support the implementation of regional projects at the bank wide level.</li>
<li>To work in partnership with Regional Office or Head Office to seek guidance on complex system issues. </li>
<li>To work in partnership with the IT departments of the bank to ensure regular system updates are completed to deliver a high quality of service. </li>
<li>To work in partnership with the customer onsite, when required to support with complex technical issues.</li>
<li>To work in partnership with relevant stakeholders to resolve any complex hardware and software issues as well as recommend solutions. </li>
</ul>

Other/Control
<ul>
<li>Investigate technical issues and provide support to resolve in a timely manner to meet customer requirements.</li>
<li>Provide timely and sound technical guidance to customers on system issues.</li>
<li>Monitor issues and prepare recommendations on system incidents to mitigate risk in the future and submit for review.</li>
<li>Support projects within the department to ensure they are delivered within the bank’s scope, on time and within budget.  </li>
<li>Prepare reports including but not limited to sales, technical issues and business development activities. </li>
<li>Manage the risk profile of the department's by supporting testing of the systems and processes to minimize operational failure and impact to customers. </li>
<li>Support in managing the risk profile for the department and ensure compliance to the policies / guidelines of the bank.</li>
<li>Maintain good working knowledge of industry trends, products, relevant laws and regulations</li>
</ul>

This job is for an Analyst in the Transaction Banking Department. You might like this job because you get to provide technical support, build relationships with customers, and ensure smooth banking operations while staying up-to-date with industry trends.

Customer Support

Stakeholder Communications

Technical Support

 Customer



-To build excellent relationships with key customers by delivering a high quality of service and technical support.


-To develop and maintain strong stakeholder management with key internal and external stakeholders.


-To work in partnership with colleagues across functional departments to support the implementation of regional projects at the bank wide level.


-To work in partnership with Regional Office or Head Office to seek guidance on complex system issues. 


-...

Analyst, Transaction Banking Department

CXL Group

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Company Profile

CXL Group