company-logo-image

DRSC GlobalCore - IT Assistant Manager

Deloitte Regional Services Center Sdn. Bhd.
ashley-avatar-image

AI-generated summary

beta

This job is for an IT Assistant Manager who leads a team, ensures smooth daily operations, and provides training and coaching. You might like this job because you’ll help develop talent and improve team performance in a dynamic environment!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

  • Manage and monitor SLA’s
  • Manage day to day performance of the team
  • Leave Management, Schedule Management to ensure smooth operations
  • Review daily/weekly/monthly stats for performance of respective team
  • Provide coaching and mentoring to Sr. Coaching analyst and Frontline analysts
  • Be a mentor and assist in training for other analysts
  • Identify training opportunities and work with training team to develop training materials and deliver training as needed
  • Handle escalated customer contacts
  • Acts as a Performance Management Counselor in year appraised based on the need of the business line
  • work towards improving talent survey engagement scores and drive initiatives.
  • Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers
  • Maintain good relationship with our client teams
  • Review timesheets of the team members
  • Provide input for hiring decisions
  • Should act as coach, mentor and career counsellor for team members and help them achieve their goals
  • Flexibility to work within different shifts mostly Rotational as GCC Technology works 24 x 7

    • Job Requirements

    Company Benefits

    Comprehensive Insurance Coverage

    Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

    Professional Development Support

    The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

    Flexible Working Arrangements

    Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

    Employee Well-being Programs

    Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

    Additional Info

    Company Activity

    Last active - few hours ago

    Experience Level

    0 - 10 Years of Experience

    Job Specialisation

    HR Operations (Payroll, Admin, Office Management)

    Software Development & QA / Testing

    System & IT Helpdesk / Database Administrator

    Company Profile

    Deloitte Regional Services Center Sdn. Bhd.-logo-image

    Deloitte Regional Services Center Sdn. Bhd.

    Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...