T&T Consultant - Sales & Service (Genesys) - MY

Deloitte Regional Services Center Sdn. Bhd.

AI-generated summary

beta

This job is all about being a tech-savvy consultant who designs and implements customer service solutions for well-known brands. You might like this job because you'll solve exciting challenges and work with talented digital experts!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

Be an expert in the Customer Service and Contact Center as a Service (CCaaS) domains to provide a deep understanding of the relevant solution(s)

Lead on the design, implementation of technology and creative business solutions for iconic brands

Responsible for the design and implementation of Customer Service technology, prototyping, configuration, testing, training, defining support procedures

Take the lead on projects, solving some of the most exciting problems for our clients

Build lasting relationships with key client stakeholders and sponsors

Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the team in RFP and proposal responses

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

General Sales

Telesales / Telemarketing

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...