Innovate, identify business opportunities, and take ownership to drive growth for our partners and yourself.



Be entrepreneurial

On-the-job learning is complemented by more formal learning through our in-house Fantree Academy.

Learn and develop

In many roles, benefit from opportunities for flexible work arrangements from remote working to agile team set ups.



Work hybrid

DKSH

We provide reliable access to high-quality and responsible products and services, creating sustainable value for our partners and contributing to raising the quality of life in the communities we operate in by generating jobs, perspectives, and opportunities for people’s development and growth.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches and enriches people’s lives around the clock.
Source: <a href="https://www.dksh.com/global-en/home/about-us/what-we-do/dksh-group" target="_self">dksh.com</a>

Who We Are

Integrity 
We never compromise on our ethical, business and compliance standards.
Empowerment
We own our decisions, take accountability for our action and trust and respect each other – so each one of us can make a difference and grow.
Collaboration
We work as one DKSH team, supporting each other and our partners, to achieve joint success.
Entrepreneurship
We innovate, identify business opportunities and focus on operational excellence to drive growth for our partners and us.
Sustainability
We take responsibility for our environmental, social and economic impact to account for present and future needs.
Source: <a href="https://www.dksh.com/global-en/home/about-us/who-we-are/our-values" target="_self">dksh.com</a>
&nbsp;

Our Values

Description:&nbsp; Job Summary Manage and support vendor off-the-shelf (VOTS) applications, working with complete end-to-end Source-to-Pay process. This includes the upstream Source-to-Contract (Sourcing and Contract management), downstream Procure-to-Pay processes (Procurement and Invoicing) as well as Vendor Management (Supplier performance and risk management data update) and Document Management System. The role involves providing technical support, troubleshooting issues, optimizing application performance, and working closely with vendors, business users, and IT teams to ensure seamless system functionality. &nbsp; General Responsibilities •&nbsp;&nbsp; &nbsp;Project Support &amp; Implementation: Collaborate with external implementation partners on project delivery, driving requirements gathering and leading knowledge transfer within the team. •&nbsp;&nbsp; &nbsp;Incident &amp; Service Request Management: Provide support for post-implementation incidents and service requests covering Supply Chain, Supplier Relationship Management, Contract Management, Procurement, and Finance within the S2P process. •&nbsp;&nbsp; &nbsp;Requirements Gathering &amp; Documentation: Elicit, document, and manage clear and comprehensive requirements for non-trade procurement processes within project scope. •&nbsp;&nbsp; &nbsp;Project Deliverables: Drive and complete mandatory project deliverables, including use cases, change requests, functional specifications, development, and testing for both project implementations and ongoing operations. •&nbsp;&nbsp; &nbsp;System Administration &amp; Maintenance: Administer and maintain the systems, including user management, access rights/authorization, master data configuration/enhancements, workflow creation/modification, approval/escalation path definition. •&nbsp;&nbsp; &nbsp;Configuration &amp; Development: Design new forms and fields, modify existing field properties, manage templates (supplier, RFx, contracts, supplier performance), configure notifications, reminders, alerts, logs, and develop SQL-based custom reports. •&nbsp;&nbsp; &nbsp;Integration &amp; APIs: Configure integrations and callbacks with 3rd party systems (e.g., vendor integration) and internal systems. Utilize configuration tables and system parameters to customize purchasing, sourcing, and contracting processes. Create advanced queries for integrations, including XML and SOAP generation. Knowing how SFTP is used in data integration processes. Understanding how SFTP interacts with other systems. Experience in automation and scripting to automate SFTP file transfer. •&nbsp;&nbsp; &nbsp;Data Management: Perform data imports (ETLs), exports, and automate simple business processes. •&nbsp;&nbsp; &nbsp;Communication &amp; Reporting: Provide regular and timely progress updates on project and operational status. •&nbsp;&nbsp; &nbsp;System Improvement: Drive system improvements, including modernization, automation, and simplification initiatives. •&nbsp;&nbsp; &nbsp;Stakeholder Management: Effectively collaborate with senior stakeholders and manage expectations. •&nbsp;&nbsp; &nbsp;Governance &amp; Compliance: Ensure adherence to the highest governance and practice standards in solution development and operations. •&nbsp;&nbsp; &nbsp;Collaboration: Work closely with team members and vendor partners (if applicable) to achieve project and operational deliverables. •&nbsp;&nbsp; &nbsp;Issue &amp; Risk Management: Manage issues, risks, and expectations, escalating or addressing them promptly. Leadership Responsibilities: Continuous Learning: Drive self-learning and development in IT Source-to-Pay and promote organizational learning behaviors. Functional Skills &amp; Knowledge: •&nbsp;&nbsp; &nbsp;S2P Domain Knowledge: Functional knowledge in Supplier Relationship Management, Contract Management, Procurement, and Finance within S2P processes. •&nbsp;&nbsp; &nbsp;Technical Proficiency: Intermediate technical skills in software support, configuration, and troubleshooting. •&nbsp;&nbsp; &nbsp;SQL Expertise: Intermediate experience with SQL, including stored procedures, views, functions, and job schedulers. •&nbsp;&nbsp; &nbsp;ETL Knowledge: Demonstrated knowledge of ETL functionality (flat file import, transformation, and loading). •&nbsp;&nbsp; &nbsp;Web Services &amp; Data Formats: Experience with REST-based and secure web services, JSON, and XML data. •&nbsp;&nbsp; &nbsp;Integration Technologies: Familiarity with query functionality (flat file output, scheduling, multiple formats), and EAI engines for complex integrations. •&nbsp;&nbsp; &nbsp;Integration Protocols: Understanding of messaging and integration protocols, including API, IDoc and PI/PO. •&nbsp;&nbsp; &nbsp;API Experience: Experience using API consoles to expose, manage, and consume web services (RESTful APIs). •&nbsp;&nbsp; &nbsp;Workflow &amp; Reporting: Experience configuring workflows, alerts, callbacks, and developing SQL-based reports. •&nbsp;&nbsp; &nbsp;Development Skills (Preferred): C#, VB.NET, or Java software development experience is a plus. •&nbsp;&nbsp; &nbsp;SSO Knowledge: Knowledge of Single Sign-On (SSO) technologies •&nbsp;&nbsp; &nbsp;Communication Skills: Excellent written and verbal communication skills in English. &nbsp; Education: Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Business Computer, or equivalent. Work Experience: Minimum 3 years of experience with a foundational understanding of procurement processes, strong organizational skills, and a willingness to learn and grow. Proactive attitude, attention to detail, and strong communication skills are essential. This role offers an excellent opportunity to develop expertise in Source-to-Pay systems, collaborate with cross-functional teams, and contribute to process improvements.

This job is a Systems Analyst &amp; Support Specialist focusing on vendor applications in the Source-to-Pay process. You might like this job because you get to collaborate with teams, troubleshoot issues, and drive system improvements in a dynamic environment!

Description:    Job Summary  Manage and support vendor off-the-shelf (VOTS) applications, working with complete end-to-end Source-to-Pay process. This includes the upstream Source-to-Contract (Sourcing and Contract management), downstream Procure-to-Pay processes (Procurement and Invoicing) as well as Vendor Management (Supplier performance and risk management data update) and Document Management System.
 The role involves providing technical support, troubleshooting issues, optimizing appli...

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Company Profile

DKSH